Hebeos Questions & Answers

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Here’s what consumers have asked with answers from Hebeos staff and previous consumers.

150 questions answered

12% answered in 1 day

Question:

I received an email stating my dress would be delivered by march 23rd and it says it's still in tailoring. when will it be delivered? I received an email stating my dress would be delivered by march 23rd and it says it's still in tailoring. when will it be delivered?

Answer:

Hi Michelle, Sorry for the issue. Please send your order number through the message to us. We will check it.

By HEBEOS S., over a year old

Question:

I'm struggling with the payment process. it continues to say that the order is on hold and i had tried many times. the bank did not block it. help? I'm struggling with the payment process. it continues to say that the order is on hold and i had tried many times. the bank did not block it. help?

Answer:

Hi Persy. Sorry for the issue. Please try it again with another credit card or PayPal.

By HEBEOS S., over a year old

Question:

I wanted to know how long does the dresses take to come in when you got it tailored within what amount of days will it come in I wanted to know how long does the dresses take to come in when you got it tailored within what amount of days will it come in

Answer:

Hi Jahahira. Since we recently received a large number of orders and every dress of Hebeos is 100% handcrafted, you will receive it within 21 days if you order a dress on today. You can choose the rush order to make it faster.

By HEBEOS S., over a year old

Question:

This isn't a scam is it ? This isn't a scam is it ?

Answer:

Hi Kayla, we are not a scam! We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos

By HEBEOS S., over a year old

Question:

Okay , i ordered my prom dress on 2/18/18 and it said that my it will be back by the march the 23rd and now its saying it will not Okay , i ordered my prom dress on 2/18/18 and it said that my it will be back by the march the 23rd and now its saying it will not

Answer:

Hi Garyelle, Sorry for the issue. Please send your order number through the message to us. We will check it.

By HEBEOS S., over a year old

Question:

Are their dresses good for curvy ladies? Are their dresses good for curvy ladies?

Answer:

Yes. If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements. Here is our size chart. https://www.hebeos.com/size-chart.html

By HEBEOS S., over a year old

Question:

How long does it take for an order to process and for the money to be taken off the card How long does it take for an order to process and for the money to be taken off the card

Answer:

Within 12 hours.

By HEBEOS S., over a year old

Question:

Hi i have placed order on 22 feb and cannot get any response to emails or live chat. the dresses should be ready as past the 15-20 days tailoring. Hi i have placed order on 22 feb and cannot get any response to emails or live chat. the dresses should be ready as past the 15-20 days tailoring.

Answer:

Hi Linda, sorry for the issue. Please send your order number through the message to us. We will check it.

By HEBEOS S., over a year old

Question:

I placed a order today on march 17, and i have not received a confirmation email yet. my confirmation number us30180317233823030 what going on . I placed a order today on march 17, and i have not received a confirmation email yet. my confirmation number us30180317233823030 what going on .

Answer:

Sorry for the issue. Please check your email again.

By HEBEOS S., over a year old

Question:

I like to order a dress for my daughters prom in may my problem is she 62 and with heels well the dress be long enough? I like to order a dress for my daughters prom in may my problem is she 62 and with heels well the dress be long enough?

Answer:

Hi Terri. If you are concerned about the size, I suggest you choose the custom size which allows you to use specific measurements.

By HEBEOS S., over a year old

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Hebeos Questions & Answers

I received an email stating my dress would be delivered by march 23rd and it says it's still in tailoring. when will it be delivered? I received an email stating my dress would be delivered by march 23rd and it says it's still in tailoring. when will it be delivered?

I'm struggling with the payment process. it continues to say that the order is on hold and i had tried many times. the bank did not block it. help? I'm struggling with the payment process. it continues to say that the order is on hold and i had tried many times. the bank did not block it. help?

I wanted to know how long does the dresses take to come in when you got it tailored within what amount of days will it come in I wanted to know how long does the dresses take to come in when you got it tailored within what amount of days will it come in

This isn't a scam is it ? This isn't a scam is it ?

Okay , i ordered my prom dress on 2/18/18 and it said that my it will be back by the march the 23rd and now its saying it will not Okay , i ordered my prom dress on 2/18/18 and it said that my it will be back by the march the 23rd and now its saying it will not

Are their dresses good for curvy ladies? Are their dresses good for curvy ladies?

How long does it take for an order to process and for the money to be taken off the card How long does it take for an order to process and for the money to be taken off the card

Hi i have placed order on 22 feb and cannot get any response to emails or live chat. the dresses should be ready as past the 15-20 days tailoring. Hi i have placed order on 22 feb and cannot get any response to emails or live chat. the dresses should be ready as past the 15-20 days tailoring.

I placed a order today on march 17, and i have not received a confirmation email yet. my confirmation number us30180317233823030 what going on . I placed a order today on march 17, and i have not received a confirmation email yet. my confirmation number us30180317233823030 what going on .

I like to order a dress for my daughters prom in may my problem is she 62 and with heels well the dress be long enough? I like to order a dress for my daughters prom in may my problem is she 62 and with heels well the dress be long enough?

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