Hebeos Questions & Answers

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Here’s what consumers have asked with answers from Hebeos staff and previous consumers.

150 questions answered

12% answered in 1 day

Question:

Is there any difference when buying off hebeos.com and hebeos.co.uk?

Answer:

Hi Nikki. There is no difference.

By HEBEOS S., over a year old

Question:

We ordered a dress on february 12 and i was wondering if it will be here by friday march 16? thats when prom is. can i pay to have a rush delivery?

Answer:

Hi Kelli. Please send your order number to us. We will check it. service@hebeos.com

By HEBEOS S., over a year old

Question:

Has anyone order this dress, can anyone tell me if they actually got the dress from the picture? because i don't see any reviews ? https://www.hebeos Has anyone order this dress, can anyone tell me if they actually got the dress from the picture? because i don't see any reviews ? https://www.hebeos

Answer:

Hi Miriam, Thanks for asking. Please see our customer reviews on this page. https://www.hebeos.com/review/gallery/ And here are some videos which are taken by our workshop. https://www.youtube.com/playlist?list=PLl_iFwA6IecNQpUQmVyGBXbSs0b6xWf_X

By HEBEOS S., over a year old

Question:

Order dress today can i get it in 2 weeks. don't need custom cut Order dress today can i get it in 2 weeks. don't need custom cut

Answer:

Hi Linda. Since we recently received a large number of orders and every dress of Hebeos is 100% handcrafted, you will receive it within 21 days if you order a dress on today. You can choose the rush order to make it faster.

By HEBEOS S., over a year old

Question:

I love the prices of the dresses on hebeos and the fact that you can send in your exact measurement. do people recommend? I love the prices of the dresses on hebeos and the fact that you can send in your exact measurement. do people recommend?

Answer:

Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.

By HEBEOS S., over a year old

Question:

I was wondering if i could see a dress in a specific color that is not shown in the picture I was wondering if i could see a dress in a specific color that is not shown in the picture

Answer:

Hi Tierrah, thanks for asking. Please contact our customer service to get help. Let us know which dress that you want to see :)

By HEBEOS S., over a year old

Question:

Yes my email is hope_pouncie@yahoo.com and i'm waiting for my email confirmation Yes my email is hope_pouncie@yahoo.com and i'm waiting for my email confirmation

Answer:

Hi Hope, sorry for the issue. Our customer service have contacted you to solve this.

By HEBEOS S., over a year old

Question:

We are trying to order a prom dress and keep getting the message an error as occurred..... what should we do? We are trying to order a prom dress and keep getting the message an error as occurred..... what should we do?

Answer:

Hi Alicia, Very sorry for the issue. Please send screenshots to service@hebeos.com Our customer service would love to help.

By HEBEOS S., over a year old

Question:

I am wanting to order the following dress for my daughter. is there a picture of the back of the bodice? sku:po16033po540

Answer:

Hi Krysten. Thanks for asking. Please contact our customer service to get the picture. Email, service@hebeos.com

By HEBEOS S., over a year old

Question:

I want to buy a dress, but i dont know hou the colour and fabrick really is. could i have a piece of cloth at home? I want to buy a dress, but i dont know hou the colour and fabrick really is. could i have a piece of cloth at home?

Answer:

Hi Amalia. Thanks for asking. Please purchase the color swatches. https://www.hebeos.com/color-swatches.html

By HEBEOS S., over a year old

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Hebeos Questions & Answers

Is there any difference when buying off hebeos.com and hebeos.co.uk? Is there any difference when buying off hebeos.com and hebeos.co.uk?

We ordered a dress on february 12 and i was wondering if it will be here by friday march 16? thats when prom is. can i pay to have a rush delivery? We ordered a dress on february 12 and i was wondering if it will be here by friday march 16? thats when prom is. can i pay to have a rush delivery?

Has anyone order this dress, can anyone tell me if they actually got the dress from the picture? because i don't see any reviews ? https://www.hebeos Has anyone order this dress, can anyone tell me if they actually got the dress from the picture? because i don't see any reviews ? https://www.hebeos

Order dress today can i get it in 2 weeks. don't need custom cut Order dress today can i get it in 2 weeks. don't need custom cut

I love the prices of the dresses on hebeos and the fact that you can send in your exact measurement. do people recommend? I love the prices of the dresses on hebeos and the fact that you can send in your exact measurement. do people recommend?

I was wondering if i could see a dress in a specific color that is not shown in the picture I was wondering if i could see a dress in a specific color that is not shown in the picture

Yes my email is hope_pouncie@yahoo.com and i'm waiting for my email confirmation Yes my email is hope_pouncie@yahoo.com and i'm waiting for my email confirmation

We are trying to order a prom dress and keep getting the message an error as occurred..... what should we do? We are trying to order a prom dress and keep getting the message an error as occurred..... what should we do?

I am wanting to order the following dress for my daughter. is there a picture of the back of the bodice? sku:po16033po540 I am wanting to order the following dress for my daughter. is there a picture of the back of the bodice? sku:po16033po540

I want to buy a dress, but i dont know hou the colour and fabrick really is. could i have a piece of cloth at home? I want to buy a dress, but i dont know hou the colour and fabrick really is. could i have a piece of cloth at home?

Can’t see your question? Ask to get answers from the Hebeos staff and other customers.

Is there any difference when buying off hebeos.com and hebeos.co.uk?

We ordered a dress on february 12 and i was wondering if it will be here by friday march 16? thats when prom is. can i pay to have a rush delivery?

I am wanting to order the following dress for my daughter. is there a picture of the back of the bodice? sku:po16033po540