HotelTonight
Questions & Answers
I had the worse customer service experience with them ever. They will steal your money - STAY AWAY! A hotel they had listed lied about the accommodations they provided. I tried to get a refund, but was given the usual rigamarole about non-refundable charges and how they had their hands tied. NO advocacy for the customer at all. Despite the hotel lying about the services the hotel offered on its website, they refused to issue a refund. Their customer service was also terrible, stuck to a script, and had absolutely no mind of their own. The same idiot mistakes United Airlines made this company perpetuates. Do not book with them!
Asked by M N. on 6/17/2017
2 Answers
R H.3/28/2020
Company is head quartered in SF Ca. They kept my prepaid reservation and refused to refund any of it, offered future partial credit of amount I already paid. I'm turning them in to BBB and any US Govt agancy that will take note. They'll have their hand out for a US Govt $ bailout while stealing $ from customers that have no choice as to the travel restrictions which keep us from using our reservations, TERRIBLE COMPANY!
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