I got a full refund (after an avalanche of emails and ridiculous offers from the customer service reps). They refused to give me a return address but I got it once I lodged a claim through PayPal.
Another customer went through her credit card company (not sure what she did but a phone call to their Head Office is where I'd start).
Don't give up... if we all followed up they would soon be out of business). I'm in Australia; the return postage cost was definitely not too bad and worth it just to hassle them. Good luck.

It is on the package... but don't bother. They won't refund your money and it costs a lot to ship to China.

Hello dear lady, this company does NOT have an address in the US, to send your mop head to china please find the address below:-
Room 1003, Huishang International Building, Schouchan Road,, Luyang District, Heifei, Anchui Province 230000, China. Please ensure that you have your parcel tracked its extra expense but you need to have proof that you have returned it. Good Luck xx

All the addresses above are different. Does anyone have an up to date address for them please?

Hi, I was checking my email and saw your write up and surprised as I gave you it. JS Express inc. 248-23 Brookville Blvd. Rosedale, NY 11422
I copy/pasted him/her some of my feedback on him and told him I am just getting started. He did not reply so does not care. He got the wig and my money

Receiver: Mr. Zhao
Address: Room 521, Building No 1, ZhongXingCheng, Beiyihuan Road, Yaohai District, Hefei City, Anhui Province, China
Postal Code: 230011