ipsy Questions & Answers

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Here’s what consumers have asked with answers from ipsy staff and previous consumers.

52 questions answered
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Question:

I would like to cancel my subscription to ipsy but i can not remember the email i use or my pass word

Answer:

Deseo cancelar mi suscripción

By Anisbel V.
Question:

Hi! i'm a bit disappointed. when i filled out my initial survey of what i liked and my preferences and i my oct. bag had a black eyeliner. no, no, no

Answer:

For a lot of people the first bags that they receive they usually do not enjoy every single product in it that is why after you receive your first bag if there is something in it that you did not like you have to update your preference monthly by reviewing each product that you receive they will ask you if you liked loved or disliked the brand product Etc and usually by the second or third month you will receive all items in the bag that you will most likely use my first and second bag I got items that I really liked but didn't love and once I reviewed those items the next bag I got I received items that I absolutely loved so you have to keep your quiz survey updated but more important you have to review the items that you get

By Kt H.
Question:

I was charged on july 21 and i never received my first glam bag. why? it is very frustrating.

Answer:

You won't get the bag for the month you subscribe (July) - your first bag should be the August bag. Eventually, they start charging on the first, I think. The date the bags come isn't set. My first came about the 11th of September. Some people get their bags far later in the month - especially if they requested a specific sample.

By Jennifer R.
Question:

Trying to decide if i should go with ipsy or with birchbox how long is the waiting list? and why is ipsy better ? i am very particular about perfume i do not like any flowery smells so that can't be the reason .....how often do you give out nice brushes and such.

Answer:

I don't recommend Ipsy. I'm still trying to find out how to cancel. I've been with Ipsy for awhile before i noticed I can't cancel and I was up charged. I've also get the same type of makeup. Not something new each month. I don't recommend

By Celina B.
Question:

I subscribed a couple of weeks ago and noticed that my march glam bag had not been shipped yet. when will that happen?

Answer:

If you subscribed in March, you will not get the March bag. Your first bag would be the April bag. You don't get the bag of the month you subscribe in.

By Jennifer R.
Question:

I just ordered my first glam bag a couple weeks ago so i am really excited to get it. has anyone actually received any and the foundations or the concealer?

Answer:

Yes. I have received foundations, concealers, mascaras, eye liners, primers, tinted moisturizers, lipstick, lip gloss, hair care, skin care etc

By Debra L.
Question:

I would like to give a review/feedback on the product that i received this month but i can't? i received my bag on saturday.

Answer:

I think it might take a couple days for the review option to show up? I got my bag a couple days before it let me review (but my bag got to me a little earlier than they said it would, too.) Have you tried going to the email they sent showing you what was in the glam bag? There might be a way to leave a review from there.

By Jennifer R.
Question:

Answer:

When did you subscribe? The way Ipsy seems to work, you do not get the bag for the month you subscribe in but start the next month. So to get a December bag, you would have needed to subscribe in November.

By Jennifer R.
Question:

How am i charged $10 but yet it ways im not subscribed

Answer:

Hi Angel! If you were charged for a subscription, an active ipsy account has your billing information on file. If you believe this is fraud, please contact your bank or ipsyCare for assistance. support@ipsy.com

By Kaila B., Manager
Question:

Answer:

Hi Symone! If you purchase an annual subscription, you are billed the discounted rate of $110 (+any applicable tax) your first month. Although you only pay for 11 months of Glam Bags, you receive 12! If you have any other questions, just visit help.ipsy.com.

By Kaila B., Manager

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