Here’s what consumers have asked with answers from ipsy staff and previous consumers.
Deseo cancelar mi suscripción
For a lot of people the first bags that they receive they usually do not enjoy every single product in it that is why after you receive your first bag if there is something in it that you did not like you have to update your preference monthly by reviewing each product that you receive they will ask you if you liked loved or disliked the brand product Etc and usually by the second or third month you will receive all items in the bag that you will most likely use my first and second bag I got items that I really liked but didn't love and once I reviewed those items the next bag I got I received items that I absolutely loved so you have to keep your quiz survey updated but more important you have to review the items that you get
You won't get the bag for the month you subscribe (July) - your first bag should be the August bag. Eventually, they start charging on the first, I think. The date the bags come isn't set. My first came about the 11th of September. Some people get their bags far later in the month - especially if they requested a specific sample.
I think it might take a couple days for the review option to show up? I got my bag a couple days before it let me review (but my bag got to me a little earlier than they said it would, too.) Have you tried going to the email they sent showing you what was in the glam bag? There might be a way to leave a review from there.