asked by
on 1/20/17Hello Cindy!
We're very sorry to hear that you haven't received your order. Typically most orders arrive between 3 and 5 business days from the date of purchase. If you ever experience a delayed shipment, please contact Jade Bloom's Customer Service Department via email at support@jadebloom.com or by phone at 844-787-3645 anytime between 10 AM and 5 PM MST Monday through Friday. Alternatively, you can live chat for immediate service from any page of our website during business hours. They will promptly resolve your issue.