J.Crew
Questions & Answers

How easy is it to get a hold of customer service at J.Crew?

Asked by Melissa M. on 12/10/2018

3 Answers
Marketing G.10/26/2020

Easy Customer service is very helpful resolving any situation or questions
Bobb A.1/1/2019

Forget it. Customer service is an oxymoron at J. Crew. I had a complete nightmare running over more than a week trying to trace a delivery problem with a single order. Finally had to just cancel and buy from Amazon. Don't make the same mistake I did!
Sarah D.12/10/2018

I have spent several hours over the last week trying to get ahold of someone from customer service at J Crew. It feels nearly impossible. I have been on hold for 2 hours today and I was hung up on when someone answered the phone before I could even speak. It's appalling.

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