Forget it. Customer service is an oxymoron at J. Crew. I had a complete nightmare running over more than a week trying to trace a delivery problem with a single order. Finally had to just cancel and buy from Amazon. Don't make the same mistake I did!
I have spent several hours over the last week trying to get ahold of someone from customer service at J Crew. It feels nearly impossible. I have been on hold for 2 hours today and I was hung up on when someone answered the phone before I could even speak. It's appalling.
