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Here’s what consumers have asked with answers from KaTom staff and previous consumers.
False, they emailed me promptly. I do not write reviews but because of the people on here misrepresenting the company I almost missed out on a great price with free shipping. The experience was great from start to finish. Why is every company on this site so negative
Steve, Thank you for giving us the opportunity to earn your business. We know shipping issues, whether changes of projected delivery dates or products not arriving as expected, are significant for our customers. As such, we work with our vendors and the shipping companies we partner with to continually improve the service we're able to provide. Additionally, we use actual ship-time data to keep our estimates as up-to-date as possible. Thank you again for your question. Please don't hesitate to reach out to us again here or by calling one of our helpful customer service agents at 1-800-541-8683 if we can provide other information to win your trust.
