Hi Kristie! Were you able to get your movie to play correctly? If not, please send us an email or give us a call at customer support so that we can help!

Hi Kirstie yes the same thing happened to me, the best way is once its finished to put it on a harddrivr or usb to replay when you want and no sticking. Even with that you can stil add or delite from your kizmo account

I would say recreate the slide show. I had the same issue and i recreating it solved it. If not contact the help desk. They are quick to respond.

Dear Kristie! I only used music in my slideshows. Sorry, can't help on videos. Did you call or email customer service? Good Luck! Maybe someone else in the chat room can help you out.