Slightly over a year ago I purchased a Lands End men's down jacket at my local Sears store. Because our winter was so mild last year I did not wear this jacket. With the advent of winter in Indiana, I got the jacket out to wear and quickly that the jacket's plastic -way zipper had a mind of its own, opening spontaneously from the bottom whenever. Pretty exciting when it opens during a winter gust! I do not have a sales receipt for this jacket. Best case is having the zipper replaced by the guy who does my alterations. When I took the jacket to Sears recently the L/E rep told me without a receipt he could not help me; further, he had nothing on the floor that matched this 600 power jacket. Before I take it to the seamstress, however, I thought I would ask if L/E corporate would be willing to make it good.