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Lazada Questions & Answers
1,610
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Here’s what consumers have asked with answers from Lazada staff and previous consumers.
52
questions answered
15%
answered in 1 day
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Question:
I ordered for 2 items order # = 375796132 i cancelled it because i couldn't access my email that was put in my account details so i can verify my order. now that i changed my email, there's no verification of my order. when i check my orders, my order says declined on the right side, does it mean that if i order it again i won't be receiving it 2 times right?
Question:
Hi! im about to place an order at lazada however theres no choices for the province tab for benguet. i lived in baguio and no option at all for benguet or baguio for me to choose even upon choosing mountain province as a province. kindly answer lazada. thank you!
Question:
Hi why i received 2 products that i did not purchased? nor i i didnt seen in my email that ive ordered the other item? only the casio couple i purchased and that is in my order list only but why you delivered me another casio men?
Question:
I am really upset with your service like other customers here. in the return form, a replacement is chosen over refund for the item bought more 2 weeks ago. then all of sudden you sent me an email that telling me that you tried to call me to ask if i want a refund or replacement. then because you haven't reached me, you suddenly decide that you'll just give me a refund. fyi, i held my phone the whole day and never i received any call. until now, no news from you. order # 354696312
Question:
Are the phones/gadgets genuine? where are they from? thanks.
Question:
Hello po lazada im ronie cataros na cancel ko na po ang order ko and then nagreply naman po si lazada and so far aware po ako dun sa terms and condition,,, bale online pay po ang transaction ko sa mga ganitong kaso po ilang days po ang minimum para marefund ng masusugid nyong customer ang pera thru online refund,, please answer thank you po..
Question:
Paano ko ma ka cancel order ko eh hindi ko ma log on accounts ko
Question:
Please cancel this order: 345557632 it's not an imported product, and the status says it hasn't been shipped. your site clearly states that i can cancel my product: http://www.lazada.com.ph/helpcenter/orders-payment/#answer-faq-changeorder-ans
Question:
I ordered 3 items. the 3 items are in 1 order number... and 1 full amount... i changed my mind about 1 of the 3 items. can i return that 1 item and get the other 2 items...
Question:
Hi, i just ordered from your site and i read so many negative reviews about items not being delivered on time, or items being fake. i already cancelled one item from my order (order # 378823112) can you kindly inform me if it was successfully cancelled. i retained one item from seller magic potions. please do not disappoint me, and since i used debit card when will my refund show on my account? thank u.
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