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Lazada Questions & Answers
1,610
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Here’s what consumers have asked with answers from Lazada staff and previous consumers.
52
questions answered
15%
answered in 1 day
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Question:
Order # 391774582 bakit po canceled? pakipaliwanag po. hirap nyo macontact..
Question:
I have ordered last dec. 11,2015 and up until now jan. 9,2016 i havent received my order. im planning to buy another nalang but what if my order comes after i buy another item? will i be charged the amount? coz ive been waiting for the item for so long na its supposed to be the christmas gift of my bf for me.
Question:
Gudam... malapit lang ako sa putatan muntinlupa... defective kc un item na inoder ko. bka pwede direct na jan sa lazada, ndi ko na pa lbc. lazada pls kindly reply... thanks
Question:
Di naman sa lazada ang problema minsan sa lbc sadyang may tamad akalain mo pumunta aq sa hub pra i pick up ung order q sabi nung staff sorry sir tinurn over po nmin sa lazada battapus walang update sa traking, tapus air21 na daw mag dedeliver
Question:
First time to ever order from lazada was last dec 22 delivery and the date was dec 29. i waited til january 5 before i emailed lazada about the delay in my order and i got a reply saying that they cant contact the supplier. ok fine. benefit of the doubt but then i cancelled my order since the delivery is taking so long. that day that i cancelled, i immediately ordered the same item but at a higher price thinking that since it's "sold and fulfilled by lazada" i will definitely get my orders hassle free! by next morning i was so excited when i received a text message from lazada saying that i will get my orders today (jan 6) so i should prepare the payment since i opted for cod. i waited the entire day hoping that my orders would arrive already as i was so excited! come 8:30pm i got another text from lazada which said "upon your request, we postponed the delivery of your order..." i was so shocked! why would i cancel it?! i was waiting for it the whole day! what does this "postponed" even mean? will i ever get my orders? planning to cancel it again if it does not arrive on time. can you pls check the real status of my order and not the one i hear when i call your hotline. ty
Question:
Good day! i would like to inquire about the status of my order. i was expecting it to arrive on the 21st of december 2015 but no delivery was made. instead, according to lbc, it was still in transit to hub, etc. and as i checked the status of the package this afternoon using lbc's track and trace, it stated there that yesterday, jan. 4, the package's status was out for delivery and then immediately after delivery failed because home was closed. that couldn't even be possible since the shipping address i stated upon checkout was my office address. we were open the whole day yesterday and then the status of the package today was waiting for pick up. do i need to pick it up at their branch?! i haven't even been informed that i have a package waiting to be picked up. what kind of service is this from you and your partner courier? please do follow up on my order asap.
Question:
Pwede pa bang isoli ang nadiliver na wrong item kahit lampas na 7/14 days. kasi wrong item na sira pa. late na kasing nabuksan ang package. order number 388699892. i paid 6,999 for platinum hermosa pero ang dumating yata home 40 then sira pa ang mainboard.
Question:
Order number 388699892 delivered wrong item. i try to call customers service but no answer. ang problema pa, pati ang wrong unit na nadeliver ay sira. no good
Question:
Good am, is it possible for me to jusjt get the order from the lbc station that received my order from lazada, instead of them delivering it?
Question:
Hi, my name is ronalyn lirasan. my email address is ronalynlirasan@ymail.com. i don't have my tracking order number but i have ordered last dec. 31,2015. my order is natuform breast enhancement 60 softgels bottle of 2. the amount was 1,034 (includes the shipment fee 99.00 pesos). my question is, when will it truly arrived?
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