I am interested in the large rattan grey 8 seat sofa set but am worried on how comfortable it will be so wanted to check the returns policy. Thanks

asked by Michelle S. on 8/2/18

1 Answer
Thumbnail of user janes162

Hello,
Thank you for your question.

In compliance with the Consumer Contracts Regulations and according to Consumer Rights, you dispose of a 14 working day period as of the date on which your order is delivered, to return any article that doesn't meet your requirements, in its original packaging, in perfect condition, ready for resale, and ask for a free exchange or refund, excluding return delivery charges.

After the seller has received and accepted your returned product, we will proceed with your refund, directly into the account which was debited for the purchase.

Costs to return products remain at the charge of the customer.

I hope this information helps and I am at your disposal for any further assistance.

Best,

Paul

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