How easy is it to get a hold of customer service at Moissanite Co?

asked by Sam M. on 12/8/20

5 Answers
Thumbnail of user bonniea311

No telephone number, you have to send an email and it could take 24 hours to receive a response

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Thumbnail of user pamelaj1252

During the day I have chatted with them many times, and you can usually instantly talk to somebody. You can email too, and they have always responded the same day. But I prefer the live chat option.

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Thumbnail of user jimh1566

Not easy at all!

They will answer emails and that is it.

Chris is VERY rude!

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Thumbnail of user lilyc186

It is awful. And once you do the people are not nice

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Thumbnail of user amberw444

In my opinion it is not easy! You can't speak with anyone on the phone. You can only email which takes days to get a response or live chat... which is currently down.

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