Hello Jennifer, thank you so much for sending in your question. I understand that you would like to get in touch with our customer service team. Unfortunately, I cannot see your order number from here so I can't check anything for you, however, please don't hesitate to write to us via email at info@mrfluffyfriend.com so we can assist you further.

Not easy! They do not respond to any emails after the first one.

ZERO Customer Service. All done by email because MFF is 100% based in China. All shipping, customer service (or lack of), and returns are to China Only.

The website only has an email address and no phone number to call. There is zero customer service. Let the Buyer Beware!

I also had the same experience there is no viable customer service. I had to work w my bank to reverse charges of an order I never received