NewChic FAQ | Sitejabber

Question:

Status of invoice #24937385 paid thru paypal on 2/24/17. Status of invoice #24937385 paid thru paypal on 2/24/17.

Answer:

Dear Vanessa. Your order was shipped on 2017/3/08, because it was out of stock before. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. You can track your order here. http://www.17track.net/en/track?nums=LT920923352CN. Hope you can receive your order asap. Best regards, Newchic team.

By Newchic N. over a year old

Question:

Halo, here is the detailed of my order. order #: 24954719 shipping method: air parcel register subtotal of items: 1 x gracila vintage women long sleeve v neck irregular maxi dress us$24.55 may i know what is the status at the moment? i havent receive anything yet. could you email me at hani.kartini@gmail.com for the update. thank you.

Answer:

Dear HaniKartini. Your order was shipped on 2017/3/14, because it was out of stock before. It usually takes 7-25 business days (weekends and holidays are not included) to be delivered. You can track your order here later. http://www.17track.net/en/track?nums=RS547411855CN Hope you can receive your order asap. Best regards, Newchic team.

By Newchic N. over a year old

Question:

I was sent the wrong order, and attempted to seen it back i was told that it would cost about two hundred dollars to return items back to china. that cost more than what i paid I was sent the wrong order, and attempted to seen it back i was told that it would cost about two hundred dollars to return items back to china. that cost more than what i paid

Answer:

Dear Anthony, If we send the wrong item to you, please send some pictures to service@newchic.com. We will check it carefully and offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html. Best regards, Newchic team.

By Newchic N. over a year old

Question:

Hi, my order number is 250003095, its status is back order. when i had placed the order both products were in stock. please explain! explain why is my order is not being shipped yet. it's been more than 20 days now Hi, my order number is 250003095, its status is back order. when i had placed the order both products were in stock. please explain! explain why is my order is not being shipped yet. it's been more than 20 days now

Answer:

Dear Anubha, For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. If you don't want to wait, please contact us, we will arrange the refund for you. Any questions, please contact us by live chat or service@newchic.com. Thank you. Best regards, Newchic team.

By Newchic N. over a year old

Question:

Where is my order? your company took my money for a pair of shoes i never got.

Answer:

Dear Beth, You can check your order status on your Newchic account. Also, you can contact us by live chat or service@newchic.com. We will check it for you. Thank you. Best regards, Newchic team.

By Newchic N. over a year old

Question:

Where are they based

Answer:

Dear Morris. Newchic is an Chinese online company. We come from China. Thank you. Best regards, Newchic.

By Newchic N. over a year old

Question:

I placed an order jan 27/17 and have still not received it.how do i find out when it will arrive? I placed an order jan 27/17 and have still not received it.how do i find out when it will arrive?

Answer:

Dear Gwen, You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Please check your Newchic account, you will get the order details. Sometimes, there are uncontrolled factors that may cause longer time to deliver. Also, you can contact us by live chat or service@newchic.com. We will check it for you. Hope you can receive your item asap. Best regards, Newchic team.

By Newchic N. over a year old

Question:

Why did you charge me for the order and have not sent the order? i would expect if items are backordered, i would not be charged until you ship my items. i ordered 15 items. are you telling me all items are on backorder? when i ordered, i didn't see anywhere where the items are on backorder. then there was no email sent to me regarding anything was on backorder. put the money back in my account until you guys are able to ship the items. it's been nearly 2 weeks and no communication from you guys, only paypal that you guys charged me. Why did you charge me for the order and have not sent the order? i would expect if items are backordered, i would not be charged until you ship my items. i ordered 15 items. are you telling me all items are on backorder? when i ordered, i didn't see anywhere where the items are on backorder. then there was no email sent to me regarding anything was on backorder. put the money back in my account until you guys are able to ship the items. it's been nearly 2 weeks and no communication from you guys, only paypal that you guys charged me.

Answer:

Dear Doris V. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please pay more attention to it when placing the order. Also, you can check your order status on your Newchic account. If you don't want to wait, please contact us, we will arrange the refund for you. Sorry for the trouble. Best regards, Newchic team.

By Newchic N. over a year old

Question:

Is this company legitimate? i kept seeing their beautiful merchandise on pinterest & decided to order a few things. their site is is not user friendly, no help to speak of, now i see all these negative reviews. should i stop payment on my order & chalk it up to a learning experience? Is this company legitimate? i kept seeing their beautiful merchandise on pinterest & decided to order a few things. their site is is not user friendly, no help to speak of, now i see all these negative reviews. should i stop payment on my order & chalk it up to a learning experience?

Answer:

Dear Melanie K. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. Sometimes, there are uncontrolled factors that may cause longer time to deliver. The customers can't receive the item in time, so they leave the negative reviews. Also, many customers have placed the order on Newchic. And they received the items and love them as well. Best regards, Newchic.

By Newchic N. over a year old

Question:

Where is the company, and where is it shipped from?

Answer:

Dear wendy, Newchic is an Chinese online company. The item will be shipped from China as well. Best regards, Newchic.

By Newchic N. over a year old

NewChic Questions & Answers

Status of invoice #24937385 paid thru paypal on 2/24/17. Status of invoice #24937385 paid thru paypal on 2/24/17.

Where is my order? your company took my money for a pair of shoes i never got.

Where are they based

I placed an order jan 27/17 and have still not received it.how do i find out when it will arrive? I placed an order jan 27/17 and have still not received it.how do i find out when it will arrive?

Where is the company, and where is it shipped from?

Can’t see your question? Ask to get answers from the NewChic staff and other customers.

NewChic Questions & Answers

Status of invoice #24937385 paid thru paypal on 2/24/17. Status of invoice #24937385 paid thru paypal on 2/24/17.

Where is my order? your company took my money for a pair of shoes i never got. Where is my order? your company took my money for a pair of shoes i never got.

Where are they based Where are they based

I placed an order jan 27/17 and have still not received it.how do i find out when it will arrive? I placed an order jan 27/17 and have still not received it.how do i find out when it will arrive?

Where is the company, and where is it shipped from? Where is the company, and where is it shipped from?

Can’t see your question? Ask to get answers from the NewChic staff and other customers.

Where is my order? your company took my money for a pair of shoes i never got.

Where are they based

Where is the company, and where is it shipped from?