NewChic Questions & Answers

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Here’s what consumers have asked with answers from NewChic staff and previous consumers.

534 questions answered

15% answered in 1 day

Question:

Check on my order Check on my order

Answer:

Dear Rachel, Could you please give us your order number? We will check it for you. Best regards, Newchic team.

By Newchic N. over a year old

Question:

Please can you help me, i ordered a pair of black quilted boots 6 weeks ago, still not arrived, very disappointed. Please can you help me, i ordered a pair of black quilted boots 6 weeks ago, still not arrived, very disappointed.

Answer:

Dear Sandra, Sorry for the trouble. Could you please give us your order number? We will check it for you. Best regards, Newchic team.

By Newchic N. over a year old

Question:

Id like to get a answer from your staff ... please? Id like to get a answer from your staff ... please?

Answer:

Dear Faye a., Could you please give us your order number? We will check it for you. Best regards, Newchic team.

By Newchic N. over a year old

Question:

I have a order of caps coming. there are 4 of them. i would like to get the other 2 when available.

Answer:

Dear Ronald M., Could you please give us the link of the item? Or provide us the product ID? We will check it for you. Best regards, Newchic team.

By Newchic N. over a year old

Question:

Where are my last 3 orders? order # 20741920 order # 21750483 order # 21750482 thank you, judy cecrle cecrle@mchsi.com

Answer:

Dear Judy, Your order 20741920 was shipped out on 2016/11/30. Order # 21750483 was shipped out on 2016/12/5. Order # 21750482 was shipped out on 2016/12/12. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. Sometimes, the may be slightly delayed because of customs clearance and holiday. Hope you can receive your item as soon as possible. If you havent received your item within the Estimated Time, please contact us. We will check the orders for you. Best regards, Newchic team.

By Newchic N. over a year old

Question:

Why haven't i received my purchase from december 11th???? i was charged, of course, but no product from you. Why haven't i received my purchase from december 11th???? i was charged, of course, but no product from you.

Answer:

Dear Theresa H. Sorry for the trouble. Could you please give us your order number? We will check it for you. Best regards, Newchic team.

By Newchic N. over a year old

Question:

Where is my order?

Answer:

Still in China! Lol!

By Wendy S. over a year old

Question:

Where is my order #21181109 you have not answered the last 3 emails i sent you the tracking numbers you gave me are not valid

Answer:

Dear Joe, Order #21181109 was shipped on 2016/11/29. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. You can track your order here. http://www.17track.net/zh-cn/track?nums=RS504864924CN. Sometimes, the may be slightly delayed because of customs clearance and holiday. Hope you can receive your item as soon as possible. Could you please go to the local post office and have a check if you have free time? Sometimes it can be held there. Best regards, Newchic team.

By Newchic N. over a year old

Question:

I haven't received an email to confirm my order. but payment has been taken can i be confident that i will receive my goods. I haven't received an email to confirm my order. but payment has been taken can i be confident that i will receive my goods.

Answer:

Dear Christine F. Would you please tell us your order id or email address which you used for order? We will check it for you. Best regards. Newchic team

By Newchic N. over a year old

Question:

I ordered some ankle boots on nov 5th and still have not received them. i lost my tracking number so i cant check my order. they are a christmas gift for my daughter. i am so disappointed as this is the first time i have ordered anything on line. can you give me my tracking number again? i live in orleans ontario canada I ordered some ankle boots on nov 5th and still have not received them. i lost my tracking number so i cant check my order. they are a christmas gift for my daughter. i am so disappointed as this is the first time i have ordered anything on line. can you give me my tracking number again? i live in orleans ontario canada

Answer:

Dear Sandy T. Would you please tell us your order id or email address which you used for order? We will check it for you. Best regards. Newchic team

By Newchic N. over a year old

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NewChic Questions & Answers

Check on my order Check on my order

Please can you help me, i ordered a pair of black quilted boots 6 weeks ago, still not arrived, very disappointed. Please can you help me, i ordered a pair of black quilted boots 6 weeks ago, still not arrived, very disappointed.

Id like to get a answer from your staff ... please? Id like to get a answer from your staff ... please?

I have a order of caps coming. there are 4 of them. i would like to get the other 2 when available. I have a order of caps coming. there are 4 of them. i would like to get the other 2 when available.

Where are my last 3 orders? order # 20741920 order # 21750483 order # 21750482 thank you, judy cecrle cecrle@mchsi.com Where are my last 3 orders? order # 20741920 order # 21750483 order # 21750482 thank you, judy cecrle cecrle@mchsi.com

Why haven't i received my purchase from december 11th???? i was charged, of course, but no product from you. Why haven't i received my purchase from december 11th???? i was charged, of course, but no product from you.

Where is my order? Where is my order?

Where is my order #21181109 you have not answered the last 3 emails i sent you the tracking numbers you gave me are not valid Where is my order #21181109 you have not answered the last 3 emails i sent you the tracking numbers you gave me are not valid

I haven't received an email to confirm my order. but payment has been taken can i be confident that i will receive my goods. I haven't received an email to confirm my order. but payment has been taken can i be confident that i will receive my goods.

Can’t see your question? Ask to get answers from the NewChic staff and other customers.

I have a order of caps coming. there are 4 of them. i would like to get the other 2 when available.

Where are my last 3 orders? order # 20741920 order # 21750483 order # 21750482 thank you, judy cecrle cecrle@mchsi.com

Where is my order?

Where is my order #21181109 you have not answered the last 3 emails i sent you the tracking numbers you gave me are not valid