I have never had an issue but I make sure to call when it's not peak hours. I call in the evening after dinner time. Never call on a Monday morning.

Extremely hard! After being on hold for over an hour on two different occasions, I'd rate their availability at a -7. They have a chat option that is makes unavailable.

I've never had any problems. But the great thing is they will handle returns inside the store - even orders placed online.

Not easy at all!

Impossible. Seriously, you'll find Bigfoot before you get ahold of customer service.

Very long on hold time or they can't take your call at the moment

Impossible. Hold time is over 25 minutes before I finally hang up. Facebook messenger there isn't a reply 9 hours later.

YOU CANNOT GET AHOLD OF ANYONE at #OLDNAVY! I've tried a total of 4 times. 1. On hold 26min 2. On hold 40 min. 3. On hold 26 min. 4. Answering machine service says " We cannot answer your call, call back later!
It's RIDICULOUS!