PartsGeek Questions & Answers

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Here’s what consumers have asked with answers from PartsGeek staff and previous consumers.

14 questions answered

14% answered in 1 day

Question:

Why out of 273 reviews 234 are 1 star and most of it is about your customer service Why out of 273 reviews 234 are 1 star and most of it is about your customer service

Answer:

Because they're unprofessional, unethical, communist $#*!in jackasses!

By Daryl S. over a year old

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Question:

Why are you such an unaccommodating customer service company??? Why are you such an unaccommodating customer service company???

Answer:

Parts geek had the rudest and most infuriating customer service I've encountered ever.

By Aram O. over a year old

Question:

I i am having a problem getting credited for the set 15-36676646 order number I i am having a problem getting credited for the set 15-36676646 order number

Answer:

Not refunded even though they said they did. Blamed it on ebay

By Kyle G. over a year old

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Question:

Hello - just made what appears to be a mistake of ordering two axles and a radiator from partsgeek. hadn't read any reviews until too late. requested an order cancelation by e-mail, but i doubt this will be honored, given their policies, and what i've read. my inclination now is to simply refuse any packages which arrive and then dispute the charges on my credit card. does anyone here have experience with such a process? is this legitimate way to 'force' a cancellation of my order? is there a better way to go about it, and can anyone point out any other potential pitfalls i'm unaware of? thanks in advance for any advice. Hello - just made what appears to be a mistake of ordering two axles and a radiator from partsgeek. hadn't read any reviews until too late. requested an order cancelation by e-mail, but i doubt this will be honored, given their policies, and what i've read. my inclination now is to simply refuse any packages which arrive and then dispute the charges on my credit card. does anyone here have experience with such a process? is this legitimate way to 'force' a cancellation of my order? is there a better way to go about it, and can anyone point out any other potential pitfalls i'm unaware of? thanks in advance for any advice.

Answer:

Call your credit card company immediately! Stop payment, and they will probably never contact you like me 4 weeks later. Good luck.

By VERNON G. over a year old

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Question:

Why do i have to pay return shipping then wait 30 days for re-imbursement when partsgeek was at fault and sent me the wrong part? Why do i have to pay return shipping then wait 30 days for re-imbursement when partsgeek was at fault and sent me the wrong part?

Answer:

Because they are crooks ( probably owned by mafia crooks in NY)

By Barry R. over a year old

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Question:

Trying to find out where warehouse b is and fast i can get something shipped to alabama from it

Answer:

RUN FROM PARTSGEEK. NOTHING BUT TROUBLE. YOU HAVE BEEN WARNED.

By David P. over a year old

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Question:

They have prices i can't find anywhere. am concerned with a 1.24star rating and all the poor reviews. hate to order and find my hard earned money is w

Answer:

You'll pay plenty for shipping and if they give you the wrong part, you'll pay to ship it back. It's in their terms. You pay shipping both ways, regardless of fault.

By Suzann J. over a year old

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Question:

How can i get a supervisor to give me a call back? i have an issue and am trying to get it resolved. How can i get a supervisor to give me a call back? i have an issue and am trying to get it resolved.

Answer:

Why will you not send me the the missing parts it makes no sense these are important parts and my safety is and was at stake that's why I installed the parts sent

By Mitch L. over a year old

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Question:

I have a question about a part that i ordered. it is not the same as what i have on the car. is there any way of contacting them?

Answer:

I pasted the customer service below, but don't expect anyone to answer the phone. You'll stay on hold forever or choose the option to have someone call you back, but they never will. Maybe you'll get lucky though! Call To Order: 1-800-541-9352 Mon-Fri 8am-10pm EST | Sat-Sun 8am-8pm EST

By Suzann J. over a year old

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Question:

On the descriptions of the product does left refer to the drivers side of the vehicle? On the descriptions of the product does left refer to the drivers side of the vehicle?

Answer:

Do not order anything from this site. You will have nothing but headaches and NO answers from them.

By VERNON G. over a year old

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123

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

PartsGeek Questions & Answers

Why out of 273 reviews 234 are 1 star and most of it is about your customer service Why out of 273 reviews 234 are 1 star and most of it is about your customer service

Why are you such an unaccommodating customer service company??? Why are you such an unaccommodating customer service company???

I i am having a problem getting credited for the set 15-36676646 order number I i am having a problem getting credited for the set 15-36676646 order number

Why do i have to pay return shipping then wait 30 days for re-imbursement when partsgeek was at fault and sent me the wrong part? Why do i have to pay return shipping then wait 30 days for re-imbursement when partsgeek was at fault and sent me the wrong part?

Trying to find out where warehouse b is and fast i can get something shipped to alabama from it Trying to find out where warehouse b is and fast i can get something shipped to alabama from it

How can i get a supervisor to give me a call back? i have an issue and am trying to get it resolved. How can i get a supervisor to give me a call back? i have an issue and am trying to get it resolved.

I have a question about a part that i ordered. it is not the same as what i have on the car. is there any way of contacting them? I have a question about a part that i ordered. it is not the same as what i have on the car. is there any way of contacting them?

On the descriptions of the product does left refer to the drivers side of the vehicle? On the descriptions of the product does left refer to the drivers side of the vehicle?

Can’t see your question? Ask to get answers from the PartsGeek staff and other customers.

Trying to find out where warehouse b is and fast i can get something shipped to alabama from it

I have a question about a part that i ordered. it is not the same as what i have on the car. is there any way of contacting them?