Picaboo Questions & Answers

Question 1

Question:

I want to place order but not satisfied with quality of paper book prints. it was dull. do you have options which make colour more vivid? I want to place order but not satisfied with quality of paper book prints. it was dull. do you have options which make colour more vivid?

Answer · 2020-12-11T09:49Z

Answer:

As the previous answer indicates, you can make the image POP by using the multiple, easy to use editing tools. Also, be sure to PREVIEW before ordering. The preview gives you an exact likeness of what you will receive.

By Tom B. over a year old

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Question 2

Question:

Why when i go into my computer to chose photos from the file on my computer, the file doesn't show all the pictures it's suppose to have in that file? Why when i go into my computer to chose photos from the file on my computer, the file doesn't show all the pictures it's suppose to have in that file?

Answer · 2019-11-09T10:36Z

I have found their software has trouble with big batches. Try uploading a fewer at a time.

Question 3

Question:

I have a groupon for a 14 x 11 calendar, for $8.99. how much will i have to pay for shipping? I have a groupon for a 14 x 11 calendar, for $8.99. how much will i have to pay for shipping?

Answer · 2018-01-08T02:54Z

I bought the same Groupon and paid $7.43 for shipping

Question 4

Question:

I purchased a voucher from picabo for $100 towards a photobook. i have made the photobook ($117) that is a gift, and when i tried to apply the voucher at checkout t would not accept it. the voucher does not expire for another week and i have had no response from customer service at picaboo on how to rectify this despite several attempts. i will now not have the book ordered in time to give to my daughter as a gift as intended! i never would have purchased the voucher if i had read some of the reviews/complaints on this very concern. i feel as though picabo has taken my money and i am getting nothing in return! do they really expect that i am going to order the book anyway and not use the purchased voucher so that it expires????? so very upsetting! i am up for any suggestions..... I purchased a voucher from picabo for $100 towards a photobook. i have made the photobook ($117) that is a gift, and when i tried to apply the voucher at checkout t would not accept it. the voucher does not expire for another week and i have had no response from customer service at picaboo on how to rectify this despite several attempts. i will now not have the book ordered in time to give to my daughter as a gift as intended! i never would have purchased the voucher if i had read some of the reviews/complaints on this very concern. i feel as though picabo has taken my money and i am getting nothing in return! do they really expect that i am going to order the book anyway and not use the purchased voucher so that it expires????? so very upsetting! i am up for any suggestions.....

Answer · 2019-11-09T10:34Z

I have used their vouchers with no problem IF I use them for the product that was specified... Also, they will not allow you to combine the voucher with a 'coupon', so the voucher is applied to their full-priced product. You have to do the math before purchase as the vouchers are not always the good deal they appear to be. Now that I've learned this the hard way, I usually have a photobook ready to go before buying any of their vouchers. Though given the chronic quality issues I have had with them, once I finish using my vouchers, I will use a different vendor.

Question 5

Question:

Once i choose a source to upload photos from and the files load... i try to open the files but they will not open for me to see or choose any pictures to upload. Once i choose a source to upload photos from and the files load... i try to open the files but they will not open for me to see or choose any pictures to upload.

Answer · 2020-12-11T09:42Z

The pictures you upload should appear at the bottom of the window. If you are not seeing that then perhaps you did not actually upload the pictures. If you are certain you did, then I would suggest calling Picaboo or using their chat help line. It has worked for me.

Question 6

Question:

I am trying to add my book to the cart but the screen is stuck on preparing to edit... what can i do? I am trying to add my book to the cart but the screen is stuck on preparing to edit... what can i do?

Answer · 2019-11-09T10:38Z

If you're done editing and ready to buy, go back to the home screen-->My Projects and add it to the cart from there

Question 7

Question:

I am interested in your promotion on unlimited pages, how many pages can i really use,, carol I am interested in your promotion on unlimited pages, how many pages can i really use,, carol

Answer · 2019-11-09T10:30Z

Read the fine print. Also, the lay-flat book is limited to 99 pages

Picaboo Questions & Answers

I want to place order but not satisfied with quality of paper book prints. it was dull. do you have options which make colour more vivid? I want to place order but not satisfied with quality of paper book prints. it was dull. do you have options which make colour more vivid?

I have a groupon for a 14 x 11 calendar, for $8.99. how much will i have to pay for shipping? I have a groupon for a 14 x 11 calendar, for $8.99. how much will i have to pay for shipping?

I am trying to add my book to the cart but the screen is stuck on preparing to edit... what can i do? I am trying to add my book to the cart but the screen is stuck on preparing to edit... what can i do?

I am interested in your promotion on unlimited pages, how many pages can i really use,, carol I am interested in your promotion on unlimited pages, how many pages can i really use,, carol

I cant seem to get the "send a digital copy" to work from the order page. it get a confirmation that the email was sent, but a day later nothing???

How do i autofill after adding more photos, after the initial prompt?

I have just read the complaints against picaboo - very bad. i have not used you for quite some time but i am now nervous to give you any new business. can you explain how you are now dealing with quality assurance of the end product? dorothy ryan

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