Hi I have recently taken delivery of my last order, unfortunately when I tried to replace a cartridge the machine would not recognise. I have not had any problem like this before, could a faulty cartridge? The cartridge in question is C-551XLM for use with a Canon MG5550 printer. Could you advise please?

My address is Kenneth.walker480@ntlworld.com

Thanks

Ken Walker

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Hi I have recently taken delivery of my last order, unfortunately when I tried to replace a cartridge the machine would not recognise. I have not had any problem like this before, could a faulty cartridge? The cartridge in question is C-551XLM for use with a Canon MG5550 printer. Could you advise please?

My address is Kenneth.walker480@ntlworld.com

Thanks

Ken Walker

asked by kenneth W. on 2/10/15

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Peter H. · Answer 1 · 2020-10-18T01:49Z

Peter H.

on 10/18/20

Hi Ken, I had just the same problem with my Canon TS3350. I could see the chip was loose and guessed this was the problem so I sent a photo to John at Printerinks who sorted it out straight away.
Good luck
Peter

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