Just in the past week, I was having trouble do on-line booking with Travelocity.com due to their technical web failure. There was no alternative way so I followed Ebates.com 's suggestion, finished the cruise booking over the phone first, then send an email with explanation and attached invoice. But afterward Ebates.com denied to count it as a valid purchase cause it wasn't paid on-line. What's your common on this? What should I do to earn my cash back? I did get an active shopping trip number just before I called Travelocity.com to book the cruise... Please help me retrieve the 15% cash back!

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Just in the past week, I was having trouble do on-line booking with Travelocity.com due to their technical web failure. There was no alternative way so I followed Ebates.com 's suggestion, finished the cruise booking over the phone first, then send an email with explanation and attached invoice. But afterward Ebates.com denied to count it as a valid purchase cause it wasn't paid on-line. What's your common on this? What should I do to earn my cash back? I did get an active shopping trip number just before I called Travelocity.com to book the cruise... Please help me retrieve the 15% cash back!

asked by Jenny L. on 5/18/16

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Max C. [Rakuten Rep] · Answer 1 · 2016-05-19T02:42Z

Max C. [Rakuten Rep]

on 5/19/16

Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com

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