You can call, but they don't know what's going on and have little to no authority to fix the issue.

Very difficult. They give you the run around. The first person telling you to go on line and email. Then if you do get a response it doesn't really pertain to the issue or they tell you to speak with the first person who told you to go online.

You have no chance, I tried for months, emailed, called, left messages, never got a response.

Regus is the worst company I've ever dealt with. To save face they reply to scathing public reviews offering the same "supposed solutions" that do not work & have never worked. They pride themselves on transparency & client service yet have SO many complaints & "refuse" to provide working phone #'s or proper contact info to clients seeking resolution.

A % of people have no issues. But my experience & 100's of 1 reviews, across multiple reviews sites… if I were you I'd avoid them at all costs.

Regus Corporate will not resolve the underlying cause(s) for the same pattern of complaints that have occurred for years. Regus Corporate will tell you it's a local office issue & only that local office can resolve it. Regus Corporate knows EXACTLY what's going on & does nothing about it.

So clients seek assistance through their local office where employees are directed to tell them all billing & refund issues must be resolved through the Help Desk.

But the "supposed" Help Desk IS designed to give clients the run around until they're exhausted with frustration & just give up: (1) Give up & forfeit their retainer rent deposits. OR… (2) Cave to threats of having their their credit destroyed & end up paying for services they didn't order, renewed contracts they weren't aware of, continued invoices for fully completed past contacts, double double extra extra billing "errors" etc.

I've had multiple issues with REGUS. One of which included Regus accidentally deleting my account & services - by their admitted error. This caused me a slew of client problems. Due to the FIASCO they caused, I requested they let me out of my contract. They then sent me a bill for the entire balance of the 14 months remaining on my 2 year contact. I finally managed to get it settled - that's a whole other story.

I have also tried (on & off) to get a rental deposit from a separate contact that ended 3.5 yrs ago. More than a dozen times I've filled out the banking info & wire sheets they've sent. Often they'd tell me my information wasn't filled out correctly - I know how to fill out forms!

Oh - and the link on their website where you click to apply for your retainer refund … that button does not exist. They keep rental deposits whether your account is in good standing or not - a recurring theme.

On the BBB site Regus has an F rating - the worst rating possible. Regus has had over 600 complaints with BBB in the past 3 years. These are only people who took the time to complain & this is just ONE of many complaint websites.

Front desk staff & local account managers are friendly enough. But neither have the authority to solve billing, contact or invoice issues. They all parrot the same script: "Billing concerns must be directed to Regus Help Desk".

You can already see where I'm going with this...

So clients begin emailing the Help Desk. Which generates a ticket # on their behalf, but nothing gets resolved. Ever.

CALLING: If you tire of emailing the Help Desk which leads no where, (it never does) you can obtain a Help Desk phone # from the front desk at your office. But those #'s usually say: "User busy. Error. Try back later".

There are ALWAYS working phone #'s for sales yet NONE for client assistance. What a coincidence.

So you can call Regus sales & ask the sales agent transfer you to the Help Desk. Where you'll discover that Help Desk staff have no email or contact information & cannot forward your concern to anyone. All they can do is create a general ticket for your complaint.

So both the Help Desk staff & customer / client have no idea where a complaint ticket goes. All complaints are sent to@Regus Help Desk@ whatever that means.

Speaking to someone at the Help Desk is the same as if you emailed the complaint to the Help Desk yourself.

With attempt at resolution, sometimes you don't hear back at all.

Or you keep receiving the same form over & over … asking for the same info you've provided many times already.

Or replies with generic cookie cutter advice that didn't work the first 9 times they suggested it.

And sporadically you're gifted with emails claiming your ticket case is closed when nothing was fixed or resolved at all.

The back & forth continues while threats to ruin your credit escalate.

One last time for the people in the back:

Regus refuses to acknowledge double billing mistakes & obvious invoice errors. And don't return retainers for already completed contracts. Employees must direct billing & refund issues to the Help Desk. A "supposed Help Desk" that is designed to give clients the run around until they give up: (1) Give up & forfeit finished contact retainer deposits. Or (2) Cave to threats of having their credit destroyed & end up paying for services they didn't order, renewed contracts they weren't aware of, continued bills for fully completed past contacts, double double extra extra billing errors etc. Get it?

It a clever process on their part - not to mention greedy, misleading & incredibly deceitful.

There is nobody except the receptionist. If there is a problem, they have a ticket system.

Nearly impossible to reach anyone with authority to resolve issues.
We joke about the REGUS bot that says "No. Have a nice day." in response to any request for asistance. Then the weekly, "Your issue is important to us and we are working on it." Week after week you will receive the same inane message until your contract expires. Nothing will be done to resolve the issue.
Regus customer service is an oxymoron!

They kept me on hold 30 minutes plus, refused to escalate, everyone is in a meeting and they give you pat answers.

No. It is impossible. Someone answers the phone only to tell you that they will call you back because they are very busy attending other clients. If they call you back, it will be days later, not same day.