RockAuto Questions & Answers

You can't. They decide not to ship DHL as paid for and they will refer you to DHL even though their own records show they had not even actually shipped it DHL. Try: service@rockauto.com Take your blood pressure meds before attempting this. You will need a double dose and whatever headache remedy you prefer. Whiskey worked for me.

You plug in information for your vehicle and they give you options to buy parts that are incompatible, THEN, due to the error of the company, you have to pay to return and get a partial refund. Customer service pours salt in the wound if anything at all. I would recommend paying retail at Advance before dealing with these jokes

Check jasper motors and transmissions. They come with a 100k mile warranty.

Because they can. RockAuto makes money by offering no customer service whatsoever. Low prices and a Caveat Emptor policy. Buyer Beware!

Not where it's supposed to be. If you want your parts quick, pay extra for DHL and you can wait for standard postage for actually delivery. Don't count on it actually being sent when they said it would be though. Maybe it is on it's way. Maybe it's not.

No kidding - just ran into this problem myself. THen, after huge delays the product arrived damaged. It was a set of headlamp assemblies. I had to pay to ship the other one back when I refused to accept a replacement.

Buy from somewhere else. Don't buy from Rockauto.com