Rocket Lawyer

I was having difficult processing my lease on computer made a call for some help to rocket lawyer what outstanding service I received from Justin I took his time I'm hearing impaired. I was having difficulty with answering some of the questions he was so helpful and patient and spent like 45 minutes with me it was just a pleasure to have someone assist you like that I think everybody should look into using rocket lawyer and see if it's the right mechanism for them because they're really trying to help people without reaching out to deep pockets

JoJo is the best. I'm thinking that it is going to be an issue to discontinue services and be reimbursed for charges. NO, that's where JoJo steps in with a bright pleasant smile (yes, vivacious enough I can see her smile thru the phone) and reverses charges gives me all my money back and THEN proceeds to enroll me in a monthly subscription when "I thought I wanted out". Jojo is a trained professional who is worth her weight in gold. Rocket, take care of your Golden Goose!

Kim spent just enough time to resolve all of my problems and restore any lost confidence in Rocket Lawyer. She would be a great employee at any firm.

W. Brad Clark, CPA, CFP
In private practice for 50 years

Grace understood immediately my issue with billing (being double billed) and corrected the error. She issued the appropriate refund and emphasized (twice) that it might not appear on my credit card statement for 7-10 days. She was quite thoughtful and professional, and I would give her an A+ for how she handled my call.

I have used rocket lawyer for the last few years. Every document i have made has been correct, accepted by legal entities and the site is very user friendly as far as making documents.
I have not been on the site for a few months and had trouble logging in(should mention here that i have zero tech natural ability-i'm an old boomer, slow typer and a luddite to boot

I choose the chat version in the help section-
McKenna was the person that assisted me-her kindness, patience, understanding and her willingness to muddle through my non-tech vocabulary was amazing.
Last but not least, i can log in now

We had a slight billing issue, but the agent I spoke to (Patricia) was able to get it straightened out and got my account set up the way I needed. She was friendly and knowledgeable, a genuine pleasure to talk to.

Rocket is a great service that allows you to create all sorts of documents for printing/saving. It's a great self-service tool and saves me a ton of money on things that I don't really need an attorney for.

I had an issue with being charged for membership even though it was covered via my Hemlane membership. I had been working with them for over a month to fix it and had no success while Grace helped resolve it in a matter of seconds. She was very knowledgeable and was aware of this partnership. She was also very patient, kind and pleasant to talk to. Thank you so much, Grace! Rocket Lawyer is lucky to have you on their team!

I had forgotten to cancel my subscription and Patricia was extremely nice and very inviting to talk with. She gave me a refund with no hassle and waited for me to confirm via email that I did receive the notification. We should have more people like Patricia to work in customer service. She is genuine and you can hear it in her voice that she's there to take care of people. She exceeded my expectations!

I have used Rocket Lawyer on and off for years. I've never found the need to try another search method. On inquiries about specific topics, there are attorney relationships with Rocket Lawyer which result in quick responses and lots of good information. I also use this site for document production. My experience with calling for the infrequent membership change has been very positive.

I cant believe you guys actually do what you say your going to do. This is very rare in todays business
World you should be very proud. I know doing things the right way doesn't fill your bank account but
The feeling of doing the right thing last a lot longer!

Truly enjoyable customer service. Grace was extremely helpful and kind. So grateful for an easy and quick solution from a person that I felt at the end I should have bought a coffee for. Thank you Grace!

In my case I no longer needed Rocket Lawyer and wanted to go down to the free version. I was so thankful I was able to do this without being hounded about it. It was quick and easy and I will definitely reactivate my account if it becomes something I need more in the future.

I totally forgot I signed up for a free trial and apparently have been paying for this for 3 months 🤦🏼‍😅 I realized it when I got charged today and called to request a refund. JoJo helped me out and was able to get 2 months refunded back to me! Yay! So since I never actually used it I don't know if it's good or not, but the customer service was awesome! Thanks JoJo!

They were so professional and polite. I was able to create my business so fast and stress free because of how great they were at answering my questions and explaining what I didn't understand with great detail.

This is a great service. I am a new user and had a problem navigating the templates. I called the number given on the screen and got a person who walked me right through the problem in less than 4 minutes.

I used RocketLawyer to create a document which was a great experience. I thought I had cancelled or downgraded the service and found that my account was charged. I called and within minutes Grace was able to stop future payments and refund the most recent charge. When I used the service it was exactly what I needed and the follow-up customer service was even better! Thanks RocketLawyer!

I was annoyed because I signed up for the account, had a client waiting on the agreement, and could not access it. Madison picked up my call, and with patience and calm, she walked me through the process in spite of my obnoxious behavior.
Besides, her attitude convinced me not to cancel the subscription.

Grace was extremely personable and helpful. She directed me through the change from one credit card to my debit card. We got that done and I am happy with her professional handling of my needs and she was a joy to talk to.

I had an amazing experience with Rocket Lawyer. I received wonderful customer service, advice, and knowledge from the employees. I'm just starting my business and I'm new to how things work; the assistance of Rocket Lawyer has benefited me substantially. Thank you!

Best customer service ever! Ms. Pat was very professional and informative of other products Rocket Lawyer has to offer. She resolved my issue with one call and no transfers, I really appreciate that! No language barrier, I really appreciate that as well! Pat was very pleasant, she needs a raise!😃

Grace handled my request with professionalism and 'grace'. Her attempt to upsell an alternative service was polite and not ''pushy". I have spoken with dozens of service and technical agents and Grace is at the top of her class. A most positive experience.

I was trying to do the trial only and did not realize that the subscription was renewing for the next month at the full price. Kim called me after I left a voice message yesterday and she walked me through my options and was very helpful getting me what I needed!

Filling in the blanks was easy. The only trouble I had was using the text editing feature. When I cut out a paragraph the line spacing was doubled (6pages to 11pages) and was unable to undo the changes through the document. Then I recreated using the auto feature and eliminated spouse as the agent which removed two unwanted paragraphs.