ROMWE
Questions & Answers

Contacting them is a bad idea, ever since I wrote a review on here, they've emailed me 3 times asking me to change the review into a positive one, and just yesterday they emailed me and said to take down my review all together because it had like 42,000 views. I said no and then they tried again by offering me a 55% off coupon.

They emailed me offering 5 dollars of my next purchase if I took the review off site jabber! That is insulting

I don't think they have a contact number, I could only communicate through email.

They are so dodgy! They did the same to me - repeatedly asked me to take down my review, yet never addressed the issues that I had which were that the item I bought was falsely advertised as being suede, when it was synthetic.

They kept offering me a '55% off' coupon which is total BS, because I received that in their weekly email subscription anyway!

They are the WORST company that I have ever dealt with. Do yourself a favour and just doing your losses, and never shop there again. Spread the word also because they deserve to be shut down!

This website is a scam i am a first time customer and i ordered 1 MONTH AGO AND ITS NOT HERE i HATE this company i do not recommend buying anything from them

Dear customer,
Nice day.
Really sorry for the late reply and the problem.
Becasue our company is an online company, we do not have phone call.
Hope you can kindly understand.
Would you like to tell us your detailed problem and your order number so that we can help you further?
We will try our best to help you and serve you.
Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Nah dude don''t ever contact them, they don't really speak proper english. I had a very bad experience with customer service. And yeap i've got the same experience as Chloe, they asked me to take down my negative review by offering me a 50% off coupon, like for real, wtf

They are in China so there is no number to call.

The material is so cheap it's like a 90% chance you will want to return the product and I wasted $11.55 to send it back to them wasted weeks of time and still the funds are not back to my account yet. It's a scam company with 2-3 different names they go by like" stylewe and SHEin"... stay very clear from them. I am their first time customer trying them out buying $50+ but never again should I and other potential 1st. Timers should fall for their bad service, cheap ripped off material and NO free return.

They refuse to provide any contact information besides email. You cannot contact anyone except for through their own ticketing system. If you have a problem, I would strongly suggest contacting Paypal/Credit card company to open the dispute that way, otherwise they will get you to send back your item and keep your money.

Hello, thanks for contacting Romwe!
We apologize for any inconvenience we brought to you.
Actually this contact email webmaster@romwe.com has been expired now. If you have any problems or doubts about your order, pls contact our customer service through the link below https://m.romwe.com/us/user/support
Thanks for your understanding!