I am so sorry to hear that the person you were trying to reach turned out to be not advertising at all Karen!

Firstly I would like to apologize for any inconvenience this might have caused you. There are a number of reasons why this might have happened Karen, it could be that a malicious user created an account fraudulently using this phone number on our website. Also, bear in mind that this might also have been due to a typo mistake either by yourself when ringing her up or by the user herself when inputting her phone number on her account.

To assist you further with this and gain a better understanding of the situation would you please get back to us by sending us an email on frank@easyroommate.com providing us the Listing ID of this user in order to check this further. Otherwise, you can always reach us at +44 203 695 8756 from 8.30 am to 6.30 pm UK time.

In the same time, you can always go ahead and flag a user's account using the flag option at the bottom of their profiles when you encounter a situation this way the moderation team will investigate and take action immediately.

Looking forward to hearing from you soon and helping you further.