RueLaLa Questions & Answers

If you go on the pandora.net website (their official website) you can search authorized online retailers. Rue La La is listed. They are real charms :)

They are an authorized retailer for Pandora and do specialize in retired or otherwise hard to get charms. https://us.pandora.net/en/explore-the-brand/authorized-retailers.html They are 20th on the list for authorized retailers, it is a by brand list. Google is awesome, but go direct to the brands themselves to check if you're worried about something like this for authenticity (if they're not telling you they are not an authorized retailer, because at that point if it's not an 'authorized retailer' even if it's authentic, many brands will state it is not as they want you to buy direct). Usually they'll directly state if they're not an authorized retailer for the brand. Also for Pandora; https://us.pandora.net/en/explore-the-brand/brand-protection.html

See the link below, Rue La La is an authorized dealer AND I called Pandora corporate office to confirm. Do your research before condemning. https://us.pandora.net/en/explore-the-brand/authorized-retailers.html

Not sure what your question is, but I agree with your statement. Tumi bags, when I've purchased them at the Tumi store, have documentation of its authenticity and they allow you to register it with Tumi.

They are an authorized retailer for Pandora and do specialize in retired or otherwise hard to get charms. https://us.pandora.net/en/explore-the-brand/authorized-retailers.html They are 20th on the list for authorized retailers, it is a by retailer list. Go direct to the brands themselves to check if you're worried about something like this for authenticity. Usually they'll directly state if they're not an authorized retailer for the brand. Also for Pandora; https://us.pandora.net/en/explore-the-brand/brand-protection.html

Most of their stuff is new. The only 'used' items or 'preowned' state it on the item's page itself. Be on the look out for stuff that's got a link to a 'vintage' guide or states it's preowned/preloved or whatever phrasing they use. Most of the items that are like that will be handbags. (Anything else being 'used' would be just nasty)

https://us.pandora.net/en/explore-the-brand/authorized-retailers.html 20th on the list, they're an authorized retailer with pandora. It's new but I'm pretty sure they bulk buy and they do seem to specialize in the ones that are no longer in production. Most of Rue's charms do not come in the original boxes, they will either come in little plastic baggies or in their velvet bags that come with some jewelry.

You need to contact Rue La La at: 888-992-5252 phone support /customer service. (Good Luck there, what they have working for them leaves much to be desired) However you paid for said items is how you should be refunded. I had to fight to get refunded via my credit card! Remember that you will NOT be refunded the Shipping of over $20 no matter what. That is how they are able to stay in Business! I would take my Charms to a Jewelry Store, since they did not look right... mine were FAKES. Lastly, Demand a shipping Label, send the JUNK back and make sure to get your $$$$$ back! GOOD LUCK.

It looks original. I bought 2 Tom ford sunglasses and it comes with original case, box and certificate, the shades are both in good quality as I have bought original glasses in high end stores. I ordered 1 Prada shades and came with a different glasses but same Prada brand with case but no box, I returned it back - I choose to received credit so I wont be charged for another $9.95 for shipping. I got my credit back. Good price for a branded Sunglasses if you compare it with Saks Fifth or Neiman Marcus.

All of the Louis Vuitton bags I have purchased from Rue have been authentic. All have been preowned and the descriptions and pictures they have shown have been spot on. I have been shopping with them for several years and have always had great service, whether it be with product information or a return.