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Samsung Questions & Answers

1,365 reviews
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Here’s what consumers have asked with answers from Samsung staff and previous consumers.

7 questions answered
14% answered in 1 day
Question:

When you buy from samsung.com, is it actually a direct purchase from samsung with no middleman or it is from some unnamed 3rd party handling thier ecommerce?

Answer:

This Samsung fridge was purchased at a local Lowes store. Lowes would not help me in any way with getting service when the fridge stopped working.

By Kris C.
See more answers (4)
Question:

What made you choose the official samsung galaxy site over similar businesses?

Answer:

I chose Samsung directly so that my phone was unlocked from cellphone carriers. Also, TD bank offers generous credit limits, and Samsung offers several payment options. Samsung offers service trial subscriptions with its phones... Spotify, Sirius XM, Light room, Cloud Storage, YouTube TV, etc.

By Kevin V.
See more answers (2)
Question:

Answer:

Do not buy it, flexible display will not survive for a long time.

By Katherine C.
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Question:

Does the un50tu7000 work with alexa dot? my experience was it would not synchronize with alexa dot

Answer:

Yes it works you need an alexa device to hook it to your alexa tv they have to pair each other, download the alexa app...

By J R.
Question:

Answer:

Good luck on your problem. I haven't had any luck with my 8 month problem with them

By Agnes D.
Question:

Have a question about samsung? why is samsung direct consumer service so horrible? staff can't answer the simplest questions or rectify anything...

Answer:

They are out of the country and could not care less about customer service

By Charles B.
Question:

Answer:

Yes! You never get what you ordered from them!

By Yelt K.
Question:

Question:

When will i be able to get group texts, and pictures with messaging. i have 2 boys with serious health conditions and we rely on grouped texts.

Question:

Has any one received their free bonus cookware with the induction stove that samsung promised?. they keep giving us the run around.

Can’t see your question? Ask to get answers from the Samsung staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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