Phones are answered promptly and emails are answered quickly.

Great during weekday office hours.
With speedy and informative responses by email

I couldn't get hold of them to ask for deposit refund.

Impossible, doesn't exist. Just a algorithm or generic answers

There is no customer support whatsoever,no refunds,no help with customer issues.

Not easy. They replied after 3 days to an urgent call request.

Email acknowledged straightaway followed by a helpful response, during office hours.

Shiply responded to my fraud report quickly and refunded my deposit right away. Despite one bad experience I would definitely use Shiply again, I would just make sure to use established couriers on the site/

Very easy simple contact number supplied on site very easy

Very easy by email and they respond well... Their phone number didn't work on the couple of times I tried it.

Email goes into a Ticketing system and they are very responsive, no one seems to answer phone... but that is quite normal in service sector as they prefer to track the history in the ticket

Very easy. Ring the number at the top of the website or use the contact hyperlink

Never had to use this service so cannot give a reply

They answer e mails but there is no customer service - Once you have paid for the introduction to the transport company thats the end of their service. They do not have any responsibility at all if the goods ( as mine did) do not get delivered. There is no comeback and no refund! Use at you peril.

Never had to use this service so cannot give a reply

No phone contact emails aren't answered so pretty non existent really

I had a reason to contact Shiply's Customer Service. They responded within 4 hours and solved my issue completely. I am very satisfied with Shiply.

Very easy. Just follow the email pointers, and answers will come within a short time.