Dear friend,
Thanks for your question to us.
Shoespie is a super online shoes shop for all kinds of high heels, flat shoes and so on. All of the pictures you can see on our site were taken by our workers after being made. If you like some of them, just make an order and then wait to receive them. Thank you. Looking forward to your coming.

Best regards,
Shoespie team

Take not ppl of this transaction... save yourself the hassle. Poor lady went thru hell trying to get a refund and was hung up on... they should be charged

THIS COMPANY IS A SCAMMER / FRAUDELENT COMPANY IN CHINA. DO NOT DO ANY BUSINESS WITH THIS COMPANY.

Eudora12:22 pm Hello. How may I help you?
Visitor 12:22 pm Paid for Express Shipping! Order Not Received.
Order NO. 441734 Time for placing the order: 04-13-2016 00:08:57 Time for payment: 04-13-2016 00:10:25

Shoespie Rhinestone Genuine Leather Platform Heels
Color-Red
Size-US 7.5 | EU 38 | UK 5.5 | CN 38
Sub-Order NO. 660749
USD $ 87.89 1
USD $ 109.38
Expedited Shipping
21.49 Paid
View Detail
Eudora12:22 pm can you tell me your order number
Visitor 12:22 pm Want refund issued Immediately
12:23 pm Full refund to include shipping!
Eudora12:23 pm your order has been finished and passed the quality inspection, it is going to ship
We will ship it in this week
And you will receive a tracking number once it is shipped out by email
Visitor 12:23 pm No. It was required before today. Cancel and Refund FULL order and FULL shipping cost Immediately.
Eudora12:24 pm Our Cancellation Policy:

For All Standard Size Shoes:
1. Orders cancelled within 12 hours of payment confirmation will be eligible for a full refund.
2. Orders cancelled 12 - 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 60% of the product purchase price.
3. Orders cancelled 24 - 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 40% of the product purchase price.
4. Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.
5. Once your order has been shipped, it can no longer be cancelled.
Visitor 12:25 pm This Order HAS NOT SHIPPED.
Eudora12:25 pm if you cancel it now
We just can refund you the shipping fee only s
Since we are custom made company
12:26 pm we make it for you after your order with the size and color you choose
Visitor 12:26 pm I HAVE COPIED THIS ENTIRE CHAT AND AM FORWARDING TO MY CREDIT CARD COMPANY AS WE CHAT. THIS ORDER WAS PAID FOR ON THE 13TH. AT NO POINT DURING ORDER WAS THERE REASON TO BELIEVE THIS ORDER WOULD NOT SHIP WITHIN 10 DAYS. YOU HAVE HAD MY MONEY FOR 10 DAYS AND I ORDERED EXPRESS AND PAID A LOT OF MONEY FOR FAST SHIPPING. TO TELL ME YOU ARE SHIPPING NEXT WEEK IS NOT ACCEPTABLE.
Eudora12:27 pm we will ship it in this week
Once our logistics come back
Visitor 12:27 pm TO TELL ME I CANNOT HAVE A FULL REFUND OF MY ENTIRE ORDER AND SHIPPING FOR AN ITEM THAT IS NORMALLY SOLD ON YOUR SITE AND HAS NOT SHIPPED IS FRAUD.
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Eudora12:27 pm could you please tell me when you need it
Visitor 12:28 pm It is ALREADY TOO LATE! WAS SUPPOSED TO BE HERE NO LATER THAN TUESDAY OF THIS WEEK, THREE DAYS AGO.
Visitor 12:28 pm It is ALREADY TOO LATE! WAS SUPPOSED TO BE HERE NO LATER THAN TUESDAY OF THIS WEEK, THREE DAYS AGO.
Eudora12:29 pm i will ask your representative manager to contact you
Visitor 12:30 pm As I told you at beginning of this chat. The shoe did not arrive and Express shipping of much money was paid for it TO ARRIVE ON TIME.
12:32 pm As YOU told me, IT STILL HAS NOT SHIPPED. YOU HAVE THE SHOE, AND MY MONEY. I WILL REPORT SHOESPIE TO MASTERCARD, VISA, AND THE AUTHORITIES FOR FRAUD IF I DO NOT RECEIVE A FULL REFUND IMMEDIATELY, MEANING RIGHT NOW, VERIFIABLE WITH MY CREDIT CARD COMPANY.
Visitor 12:28 pm It is ALREADY TOO LATE! WAS SUPPOSED TO BE HERE NO LATER THAN TUESDAY OF THIS WEEK, THREE DAYS AGO.
Eudora12:29 pm i will ask your representative manager to contact you
Visitor 12:30 pm As I told you at beginning of this chat. The shoe did not arrive and Express shipping of much money was paid for it TO ARRIVE ON TIME.
12:32 pm As YOU told me, IT STILL HAS NOT SHIPPED. YOU HAVE THE SHOE, AND MY MONEY. I WILL REPORT SHOESPIE TO MASTERCARD, VISA, AND THE AUTHORITIES FOR FRAUD IF I DO NOT RECEIVE A FULL REFUND IMMEDIATELY, MEANING RIGHT NOW, VERIFIABLE WITH MY CREDIT CARD COMPANY.
Eudora12:34 pm i have no rights to give you a full refund according to our policy
Visitor 12:35 pm And in What manner would you have "MY representative Manager" contact me exactly.?
Eudora12:36 pm i will ask her to contact you once she came back
Visitor 12:37 pm and exactly HOW would she do that, and WHEN?
YOU HAD BETTER STOP THIS ORDER RIGHT NOW. SHOESPIE MESSED UP. SHOESPIE CAUSED THIS ISSUE. IT IS SHOESPIE FAULT THAT THIS SHOE DID NOT SHIP EXPRESS OR ON TIME.
Visitor 12:37 pm and exactly HOW would she do that, and WHEN?
YOU HAD BETTER STOP THIS ORDER RIGHT NOW. SHOESPIE MESSED UP. SHOESPIE CAUSED THIS ISSUE. IT IS SHOESPIE FAULT THAT THIS SHOE DID NOT SHIP EXPRESS OR ON TIME.
Eudora12:38 pm she will contact you by email
Please wait for our email
Visitor 12:39 pm And EXACTLY WHEN?
I AM TELLING YOU RIGHT THIS SECOND. YOU HAD BETTER STOP THIS ORDER THAT SHOESPIE SCREWED UP.
12:40 pm I HAVE COPY OF THIS ENTIRE CONVERSATION AND AM SENDING IT SIMULTANEOUSLY TO CREDIT CARD COMPANY FRAUD DEPARTMENT. YOU HAVE BEEN TOLD MULTIPLE TIMES TO STOP THIS ORDER NOW. IT DID NOT SHIP ON TIME, IT STILL HAS NOT SHIPPED PER YOUR OWN WORDS.
Visitor 12:39 pm And EXACTLY WHEN?
I AM TELLING YOU RIGHT THIS SECOND. YOU HAD BETTER STOP THIS ORDER THAT SHOESPIE SCREWED UP.
12:40 pm I HAVE COPY OF THIS ENTIRE CONVERSATION AND AM SENDING IT SIMULTANEOUSLY TO CREDIT CARD COMPANY FRAUD DEPARTMENT. YOU HAVE BEEN TOLD MULTIPLE TIMES TO STOP THIS ORDER NOW. IT DID NOT SHIP ON TIME, IT STILL HAS NOT SHIPPED PER YOUR OWN WORDS.
Eudora12:41 pm if you order items from our website, you must agree with our policy
We have the cancellation policy
You can check it before your order
If you don't know that
12:42 pm you can contact us
And then we will give you the details
Visitor 12:42 pm YES IT IS CLEAR THAT THIS SITE IS A SCAM SITE, NO HUMAN IS BOUND BY A FRAUDULENT POLICY.
Eudora12:41 pm if you order items from our website, you must agree with our policy
We have the cancellation policy
You can check it before your order
If you don't know that
12:42 pm you can contact us
And then we will give you the details
Visitor 12:42 pm YES IT IS CLEAR THAT THIS SITE IS A SCAM SITE, NO HUMAN IS BOUND BY A FRAUDULENT POLICY.
12:43 pm NOWHERE ON YOUR SITE DOES IT SAY THAT EVEN WITH EXPRESS SHIPPING ORDERED THAT SHOESPIE CAN TAKE AN UNDISCLOSED AMOUNT OF TIME TO SHIP, WHICH DEFIES THE LAWS OF EXPRESS SHIPPING JUST FOR STARTERS.

Eudora12:45 pm i can help you to apply the refund to our manager
Visitor 12:47 pm You must wait a moment as I am corresponding currently with the Federal Bureau of Investigations and Mastercard and VISA with a transcript of this chat, along with copies of your Shoespie Policy and They are as well on Shoespie this moment reviewing the policy, potential fraud, and are monitoring our current chat
Eudora12:47 pm ok
Visitor 12:52 pm OK, I am instructed by my credit card company that SHOESPIE is OBLIGATED to give me PROCESS a FULL AND COMPLETE REFUND OF FULL PRICE OF SHOES AND SHIPPING IMMEDIATELY. IF THIS IS NOT DONE NOW, AND I UNDERSTAND FROM THEM THAT YOU DO HAVE THE AUTHORITY UNDER AUSPICE OF "CUSTOMER SERVICE" TO DO SO. IF IT IS NOT DONE NOW, THEN THE CREDIT CARD COMPANY WILL ISSUE ME A FULL REFUND, CHARGE SHOESPIE AND REVOKE SHOESPIE MERCHANT STATUS ON MONDAY
OK, I am instructed by my credit card company that SHOESPIE is OBLIGATED to give me PROCESS a FULL AND COMPLETE REFUND OF FULL PRICE OF SHOES AND SHIPPING IMMEDIATELY. IF THIS IS NOT DONE NOW, AND I UNDERSTAND FROM THEM THAT YOU DO HAVE THE AUTHORITY UNDER AUSPICE OF "CUSTOMER SERVICE" TO DO SO. IF IT IS NOT DONE NOW, THEN THE CREDIT CARD COMPANY WILL ISSUE ME A FULL REFUND, CHARGE SHOESPIE AND REVOKE SHOESPIE MERCHANT STATUS ON MONDAY
Eudora12:52 pm one sec
12:53 pm i am talking with our manager and your issue
Visitor 12:52 pm OK, I am instructed by my credit card company that SHOESPIE is OBLIGATED to give me PROCESS a FULL AND COMPLETE REFUND OF FULL PRICE OF SHOES AND SHIPPING IMMEDIATELY. IF THIS IS NOT DONE NOW, AND I UNDERSTAND FROM THEM THAT YOU DO HAVE THE AUTHORITY UNDER AUSPICE OF "CUSTOMER SERVICE" TO DO SO. IF IT IS NOT DONE NOW, THEN THE CREDIT CARD COMPANY WILL ISSUE ME A FULL REFUND, CHARGE SHOESPIE AND REVOKE SHOESPIE MERCHANT STATUS ON MONDAY
Eudora12:52 pm one sec
12:53 pm i am talking with our manager and your issue
Eudora12:52 pm one sec
12:53 pm i am talking with our manager and your issue
12:56 pm we can give you a full refund
Will you let me refund you now?
Visitor 12:56 pm I am currently also online with my credit card company, and on the phone with them. They are waiting to tell me if a full refund has been processed. They are waiting for refund to come through and verify it.
Eudora12:56 pm we can give you a full refund
Will you let me refund you now?
Visitor 12:57 pm One moment. I am on phone with fraud department and FBI monitoring your site and this chat.
Eudora12:58 pm ok
Visitor 12:59 pm My Credit Card Company Fraud Department is waiting now to see if the Full Refund comes through now for processing.
Eudora1:00 pm it will take some time to transfer the money
Your card issuing bank has the final say about the date when you can receive the refund.
According to our experience, it usually takes at least 3 weeks to process, but the real time frame varies from bank to bank, you can consult with your card issuing bank for this partial/full refund.
Eudora1:00 pm it will take some time to transfer the money
Your card issuing bank has the final say about the date when you can receive the refund.
According to our experience, it usually takes at least 3 weeks to process, but the real time frame varies from bank to bank, you can consult with your card issuing bank for this partial/full refund.
Visitor 1:03 pm The Credit, per Fraud Department can be seen in real time once it is submitted on your end they said. They are watching to see if a FULL, not partial Refund is issued and the batch submitted, as can be done by you right now.
Eudora1:04 pm i have refund you 109.38 usd
Please check i after one week
Eudora1:04 pm i have refund you 109.38 usd
Please check i after one week
Visitor 1:04 pm Fraud department sees no such transaction yet.
Eudora1:05 pm it will take 7 days from our account to your account
It is an international transaction
Visitor 1:07 pm Per Fraud Department, Has the Order been properly cancelled and a FULL REFUND WITH TRANSACTION NUMBER PROCESSED ON YOUR END. IF SO, THE REFUND TRANSACTION NUMBER IS TO BE COMMUNICATED NOW TO ME, VIA THIS CHAT SESSION.
Eudora1:08 pm we need to apply the refund to our financial department firstly
And then our financial department will return the money to you from our account
1:09 pm we will get the transaction number at that time
Visitor 1:09 pm One moment, fraud dept reviewing
Visitor 1:09 pm One moment, fraud dept reviewing
1:12 pm Per Credit Card Company, the Transaction can be Completed and submitted on your end immediately, it should not take 7 days. They explained that the purchase Charge was submitted and accepted immediately on your end and it is the same for refund credit.
Eudora1:12 pm we will send you the transaction number later
Once we get it
Eudora1:12 pm we will send you the transaction number later
Once we get it
Visitor 1:13 pm Credit card company Fraud Department is monitoring right now for the credit to show up just as the charge did, right away.
Visitor 1:13 pm Credit card company Fraud Department is monitoring right now for the credit to show up just as the charge did, right away.
Eudora has closed the chat.