Better Business Bureau is the only way to force an american to talk to you

They have no clue customers come last. Bad business ethics top to bottom. Shame the government allow this to continue with all these horrible review from customer.

When in communication with T-Mobile because I still believed in it's goodwill at the time: All T-Mobile customers have access to a customer service number. I would ask for "agent" because the automated system is a bypass if you have the patience. The CSR you ultimately reach is the preliminary assessment person. This is to say that you will be transferred a few times after having spoken with that person. What used to burn me up is after speaking to several different CSRs and repeating my concerns over and over, one of them finally asks whether you are calling about your phone account or your home internet account! Once that is established, the transferring can start all over again! I believe T-Mobile's customer service system is designed with evasiveness in mind. What happens once you are totally convinced you need help in a different mode, you get dressed and visit a T-Mobile facility. Most times they will ask you to call the customer service number... but stick to your guns.

As of 4/24/2023, (800) 937-8997 was still a working "customer service" number. However, I was told they have no authority or power to resolve any issues. Also, they are unable to put anything in writing. Based upon my experience with being lied to by T-Mobile employees and their supervisors, T-Mobile will not honor anything that's not in writing. Nice trick, hey?
I was told I could write to T-Mobile Wireless, P.O Box 37380, Albuquerque, NM 87176

1-855-220-2592 and when you get the generated voice tell it you want an associated.