TEMU has sent my $85.00 order to the WRONG address and now refuses to help me. This, as I see it, constitutes THEFT of my items!

asked by Christine J. on 6/8/23

4 Answers
Thumbnail of user evelyny183

Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team

Helpful  (2)
Thumbnail of user sh748

They give your card details out too and the companies then take regular money without your permission.
Theyd do copy and paste answers, and also any positive reviews are done the same way. Same wording in various places.

Helpful  (0)
Thumbnail of user kaix5

Yea, they are copy and paste robots. They just say the same thing over and over. "You can return it", or "sorry please contact us." Then when you do, they say the same thing again.

Helpful  (0)
Thumbnail of user walterg485

I am still waiting on a refund that you said was paid to me i checked with my bank and no refund has been maid

Helpful  (0)

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