Keep nagging TinyDeal.
You may obtain a partial refund.
Avoid TinyDeal in the future

My answer is follow your complaint through and insist on a refund. I bought a tablet that didn't work and they messed me about for ever. They also put positive feedback on this site about themselves don't trust it. They kept sending me requests for photo's video's over and over again nothing happens. I gave up after 1 year and wrote the money off but It was a business purchase so the tax man picked up most of the bill. I will never deal with them again and advise everyone else to do the same.

I never had a problem with delivery, however, I received two tablets not working and got no satisfaction. First they look for photos of everything, including customs docket, then they want a video of the problem.

Dear Alae, first of all, we must know who cancelled your order, yourselves or theirselves or technical problems on the net? Secondly, if they cancelled your order, in 5 days they will refund your money to your paypal account or credit card directly. If they don't refund your money, you can open a dispute on the their website regarding your cancelled order.

Do not risk losing your money - find somewhere else to buy, like aliexpress. These guys will take your money and you will get nothing - read the 100s of reviews, none of them good.

This is a great company, deal with customer service they will help. Understand where there at and wait