Here’s what consumers have asked with answers from TracFone staff and previous consumers.
Tracfone uses only the most feral and unskilled labor available in the Philippines for their customer service centers. I've encountered hundreds of these creatures and found only two helpful people. The rest just seem to be thinking about bananas all day English skills and intelligence are hard to find at Tracfone's customer care center, but the script reading skills (in broken English) are among the best in Asia.
Tracfone hires only the most feral and ignorant Filipinos to work their customer care center. I've been on the phone for dozens and dozens of hours with these mindless drones and have only found one or two people (out of hundreds) that were actually helpful. The ability to speak English clearly or have a glimmer of intelligence are NOT prerequisites for employment at Tracfone.