Uber Questions & Answers

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Here’s what consumers have asked with answers from Uber staff and previous consumers.

44 questions answered
43% answered in 1 day
Question:

Answer:

I have painfully discovered another Uber fraud, which surprises me a great deal. You can Take a trip on Uber with the pickup and destination defined, and in our case this trip is frequently taken iwith Uber in about 25 minutes and $25. But, if the driver doesn't show the trip completed, the continued time and travel (possibly for Lyft?) just stacks up, In total they put $479 on my card for over 20 hours and 50 miles. Our bad for not catching the charge until the credit card bill arrived. I went right to Uber, but in a series of emails questioning why the account is in my girlfriends name and the card in my name, they created all all sorts of complexities asking question after question in multiple emails rather than issue a credit. I had to turn it over to my credit card company.

By Val S.
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Question:

How much driver make in houston now a days with 6 hrs

Answer:

Sorry I have no idea. Not working for uber. --------------------------------------------

By samuel b.
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Question:

Curious about the cost of a ride. how is the pricing determined?

Answer:

Price can be much higher than a REAL taxi, depends on the greed of the driver. If the driver thinks he can get more than the app price he will cancel your ride and wait for the price to go up, maybe several 'cancels' later the price goes up 35 to 40% more than what the app originally quoted. A very shady pricing scheme that can easily exceed the price of a dependable regular TAXI. I speak from real experience.

By Tom k.
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Question:

Does uber have any registration fee to become driver?

Answer:

No but they rob you blind in other fees and not paying bonuses by things like not sharing the same time clocks to the drivers.

By Thom H.
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Question:

How is it that uber just recently reduced nyc fares to a lower rate than the yellow taxi rates, give me a ride estimate of $14-19, and still charge me $23 for the ride with the driver making me cross a busy avenue to get in the car, then takes a poor routes that ends up doubling the estimated eta to destination? how is that justified?

Answer:

Because the company is crooked it's not rocket science zero accountability zero management to speak with nobody holds them accountable you will never ever speak to someone other than a minimum wage customer service rep Uber operates under the shadows and guidelines unlike ordinary companies they are a new breed of stay as far away from interaction with customers all you do is deal with a smart phone email and app you are just a commodity and another IP address.

By Mike J.
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Question:

Why do i have to put in my social security number and bank account information

Answer:

You don't need to do this. I never. Bcoz its not mandatory.

By Samar S.
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Question:

I want to book a cab, i have one free ride but when am trying it's displaying message promotions are deemed and charged fully

Answer:

Dont use uber, they cheat you out of your money and give you a driver who doesnt know his way around the city. Just take a cab!

By Matthew G.
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Question:

Hello. does partner driver mean 2 of you drive together and split the money and do you provide the partner, or does someone want to sub contract out the driving and get paid?

Answer:

Its a phrase Uber uses for independent contractors. Under most states emplotment law a contract is not 'supposed to' be a substitute for employment either temporary or probation time. However most states also require that the President or Chief Operating officer (COO) sign all contracts for one year or more. You are dealing in esoteric and very expensive lawyer regulated public issue and local domain law. Its impossible to afford representation but yet a law professor or student could likely tell you what you usually need.

By JR O.
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Question:

Answer:

Peter, as a rider? Perhaps none of the other vehicle types are available?

By alisa a.
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Question:

Why is it impossible to actually speak with an uber customer service representative?!

Answer:

They have changed their service for past months. Most customer service reps are in a country that have no morals. They no longer take phone calls. They have reps that get paid by how many tickets they answer and not how many problems they solve, so you have a person sending you responses that have nothing to do with your service needs or they will fix the problem wrong. They have no care what so ever about you or your life so take heed and do not do any business with Uber AT ALL you will regret it at some point

By Chiquita H.
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