Hi Brenda, our customer service team can be reached Monday to Friday 9:30 AM to 8:00 PM Eastern Time at 954-428-8005.

Email response to an inquiry was very fast. A rep called me after my reptiles were delivered to answer any questions. Doesn't get any better than that - in fact, is the best experience I have had with any company!

I called once and received immediate and helpful attention

I emailed them on Monday morning about a purchase that I made on Sunday, they emailed me Monday afternoon to tell me that my purchase had already been shipped.

Great customer service. Very friendly. Pays attention to your needs to be delivered.

Very easy, friendly fast response! Had a question so emailed them and they called me back very fast and were super helpful

Very easy. I've called the store and the warehouse plenty. I always reach someone. The store itself can be busy so if I were to wait a few for the employees, it's because they're attending to customers already but they acknowledge my presence while I wait my turn which is appreciated.

The customer service representatives are very nice, and easy to get one on the line, and answered my questions..

It is very easy to get to a hold of Underground Reptiles customers service. They are open m-f until 8pm. They are very nice and handle things and a fast and timely manner.