Hi I recently purchased a sweater, when it turned up the seller had sent a completely different sweater from what I had purchased can I have refund?

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Vestiaire Collective Americas Inc. Questions & Answers

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Hi I recently purchased a sweater, when it turned up the seller had sent a completely different sweater from what I had purchased can I have refund?

asked by Anne D. on 2/24/21

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Silvia T. · Answer 1 · 2021-05-30T02:12Z

Silvia T.

on 5/30/21

This exact thing happened to me. Completely different top than what was posted. And it still passed their "inspection". I am still fighting with them to no avail. Good luck.

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Pam S. · Answer 2 · 2024-11-08T02:58Z

Pam S.

on 11/8/24

They do not answer their phones in NYC and a recording refers you to their online chat that they also ignore. Their email support@vestiairecollective.com used to respond but now that also refers you to the chat. They have a F rating on Better Business Bureau and hundreds of unanswered complaints. Good luck.

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S K. · Answer 3 · 2022-06-23T05:11Z

S K.

on 6/23/22

Same thing happened to me. It's just junk they're pushing

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Vestiaire Collective Americas Inc. Questions & Answers

Hi I recently purchased a sweater, when it turned up the seller had sent a completely different sweater from what I had purchased can I have refund?

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