For Business
Write a Review For Business For Business

Viagogo Questions & Answers

1,885 reviews
Ask a question

Here’s what consumers have asked with answers from Viagogo staff and previous consumers.

84 questions answered
7% answered in 1 day
Question:

I want to cry. i was so excited i wish i would have read these reviews ahead of time. it's not so much the money, it's the time with my daughter what a scam i will definitely write their local authorites and anyone who has been ripped off should file a report i will also call my local news station

Answer:

How do we report them? I have lost $1600. I sold tickets but no one tells me how to GET my tickets in order to mail them to WHOEVER the buyer is, if in fact there's really a buyer. I'm beginning to think SCAM.

By Sherri P.
Question:

Answer:

I had the same experience. I emailed them and told them there is no row HZ in Sec 100. First they said no refunds. Then they emailed and said they cancelled the ticket and had not yet taken money from my account. Since that all tickets for Desert Trip went up in price a whole lot! $1k more. You may be able to get your money back if you get on it fast, before they actually take the money. They are associated with StubHub and seem to have sellers who promise to deliver something between row H and P maybe?. Or they are fake tickets. Desert Trip is not even shipping tickets out until September. So? How could you have already e-tickets? Sounds too fishy. Good Luck. Get on them NOW!

By Elizabeth S.
Question:

I have ordered tickets from viagogo for tomorrow football match in madrid. my order-id is 6092892. viagogo has confirmed my orders. but i have not get the tickets. when i will get my tickets? ari voutilainen

Answer:

Hello I have the same problem - did you collect your tickets from stadium

By Jayne S.
Question:

Anyone else having trouble getting money back after being sold 2 tickets for madonna in london.?

Answer:

Hi Robert, I'm unable to answer your specific question, but their terms and conditions are such that the re selling of any tickets is designed to be virtually impossible

By Geoff C.
Question:

Answer:

Viagogo has a horrible reputation. I would find another site if I were you.

By Joe C.
Question:

I bought tickets to maroon 5 a few weeks ago - still haven't received them and the show is on 3 days. i'm travelling for this show (from perth to melbourne), but at this rate it seems i won't be getting my tickets. had one email response which just seemed to be generic. i'm not happy or impressed.

Answer:

Viagogo? Abandon hope and plead with your bank to get your money back. In the mean time close your account that they may have details of, they have a habit of withdrawing money for themselves.

By Alex H.
Question:

I want to buy 5 tickets to sa vs scotland im in south africa how do i get the tickets

Answer:

Anything but Viagogo, see Viagogo reviews including my own.

By Nick A.
Question:

I have a ticket for manchester city vs real madrid at mcg on 24 july. how come your fees are cheaper than other onselling agencies or am i missing something

Answer:

Be very careful Paul. If Viagogo doesn't send you the tickets you bought or if you need some type of customer service, you will likely not get any. Viagogo is fine until there is a problem. When a problem occurs, Viagogo is not your friend. They are your enemy. That's my opinion.

By Joe C.
Question:

Are you related to the viagogo located in europe?

Answer:

I'm from Argentina and was in Europe last month following ACDC on its tour. Just got the tickets for the event in Paris from Viagogo and everything was ok. Same with Eventim.de for the show in Austria and some in Germany. IMHO pick up on event day is the safest way. Postal services, with their own shipping schedules and postmen! Sorry but some of them are really psychos.

By Maria G.
Question:

I was requested by viagogo in an email to send a photo id to validate my order. first time i have ever been asked to send a photo id via email. is this a typical request?

Answer:

I have never been requested to send a photo ID. However, I think it may depend on the event.

By Joseph N.

Can’t see your question? Ask to get answers from the Viagogo staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
Viagogo?
Post Review