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on 12/14/15Just keep sending them emails until a more dedicated customer service rep helps you. Or shop at Swansons; they have great customer service. Their product selection is not quite as good as VitaCost, but their prices are similar. Good luck!
I'm located in Ontario and am sitting waiting for an order that is presently untraceable, and for some reason an inconvenience that Vitacost.com and its' support staff/website won't assist me with. My advice; look/shop elsewhere!