I didnt get an email of confirmation or tracking number or anything after paying so is that normal or when should i receive an email?

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I didnt get an email of confirmation or tracking number or anything after paying so is that normal or when should i receive an email?

asked by Nancy a. on 10/10/19

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Ap M. · Answer 1 · 2020-12-06T04:27Z

Ap M.

on 12/6/20

It was a report to send to state to pay fees to get a document. This site is making false statements

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Cynthia R. · Answer 2 · 2021-02-22T03:36Z

Cynthia R.

on 2/22/21

The site doesn't tell you anything until AFTER you send in your credit card info and are charged. Also, that link for support provide says PAGE NOT FOUND. I got scammed $49 for the site to just fill out the pdf that is available for free on the government site. I was led to believe my $49 was to cover all of the fees by the way it was advertised. Shady folks.

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Robin B. [Vital Records Online Rep] · Answer 3 · 2020-04-30T08:49Z

Robin B. [Vital Records Online Rep]

on 4/30/20

Hi Nancy,
If you paid through our website you should have a phone number to call on the confirmation email that was sent to you.
You would reach out to our Customer Service department at 1-844-218-4825 Monday-Friday 9:00am to 7:00pm EST.

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Vital Records Online Questions & Answers

I didnt get an email of confirmation or tracking number or anything after paying so is that normal or when should i receive an email?

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