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on 2/23/16Because they are owned by Walmart and they sell a lot of movies in their store so they care more about selling movies than providing good service to their customers.
And Walmart their owner of Vudi setup these terrible policies to steal money from good customers. Because noone in their right mind wants to buy movies anymore and movie industry is going downhill.
It all started with Blockbuster going out of business. Now companies like Vudu think they have cornered the market but I hope a good company puts them out of business soon.