I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.

They'll charge you a $49 fee to do that, but beware that they might not make the exchange easy.

You can exchange your mattress for a different mattress firmness level as long as you have had your original mattress for at least 30 days. Date of initial delivery is what starts the clock. An exchange will cost you $49,00. Just email Winkbeds with your original order number and tell them you want to exchange your mattress and they will arrange for pickup and delivery. I would highly recommend that you think through your exchange decision. I owed the luxury firm and although I loved the look and overall feel of the bed I had too many nights of back pain from what is known as the hammock effect, hips sag pushing spine out of alignment. The firmer mattress fixed the hammock effect but the mattress feels like I'm sleeping on a hard floor, so now I have extreme pressure points on my shoulders and hips and legs. I don't think there is a work around for just going to a really good mattress warehouse store and laying on a ton of mattresses.