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on 10/29/15My experience has been they will drop you rather than address a problem. Think about what they do, make money off someones work and talent. Easier to avoid the problem completely!
Post what happened if you contacted them. They refused to answer my question only deferring me to read the rules.
If you have not already, call them at (877) 999-2681, and explain what happened. They are usually more than happy to assist me (tutor) if there is valid reason to. Sounds like you have a valid reason to me.