YOOX
Questions & Answers

Hadeel, I've been a customer close to 20 years. The past 10 years I've been purchasing from YOOX designers for between £5-10K annually. The past three years I've been sent items that was fake. I don't trust them anymore. I won't buy any expensive designer items from them anymore. There are plenty of professional companies out there on the web that won't cheat.

I have been with them for 3 and a half years now and I have never received fake items from them. Also they offer quite generous return policy, so you could buy a returnable item and examine it, and return it to them if you think it's a fake. Very simple. Usually the companies which sell fakes don't offer such a generous return policy.

I placed an order with YOOX on March 6,2025 (Order #0603Y8D9E25129) for €1252, delivered via UPS locker. The locker code did not work, so I couldn’t collect my package. UPS investigated and confirmed the parcel was lost on April 9, but YOOX repeatedly denied receiving the investigation result and refused to refund me. Despite multiple requests and UPS confirmations sent to YOOX, customer service ignores my refund requests. It’s now May 28, and I still have no money back. This is unacceptable poor service and lack of accountability. Beware if you order from YOOX — they may fail to refund lost parcels and give conflicting information.