I would say the fastest I have ever had from any company. I e-mailed them at 10:00 PM est on a Saturday night, and I had a response by 7:00 AM est the next day, and the company is in Nebraska so they are at least one if not two time zones behind me.
The live chat was a little different than I expected, but it works. Ask your question on live chat and the answer goes to your email right away instead of popping up in the live chat box.
Is 5-15 minutes quick enough?. Lol... And the owners son Dennis emailed me many times from start to delivery... first class all the way... Best guitar also... hands down... Thanks Zager... Thanks Dennis
You can use the live chat on their website and they will email you within an hour. Or you can call the number on their website to talk with them. They have great service.