1000Bulbs

Be extremely careful with this virtual online retailer of Chinese junk. My problem is centered on them sending me 3 small led bulbs measuring 3" x 2" x 1" and weighting 1.32 oz and shipping them in a box measuring 10" x 13" x 9" and costing me over $11.00
When I asked them why they shipped in a box where the weight of the peanuts are greater than the weight of the bulbs and Pamela Williams states, "USPS only provides us two box sizes." How reveal is that to shipping properly. There are at last search over 4,231 led bulb retailers to choice from. I will NOT be doing business with them ever again. With the logic that Pam Williams uses to defend their laziness to have the correct shipping containers for the customers product purchases I will take my business elsewhere. Good thing thus test purchases was for the small bulbs that we need in our facility. They only tell you about your shipping costs after you give them your credit card!

I don't order online very often, Like overall less than 10 times. So I didn't realize how expensive shipping should be, it doubled my price. Then I still need to contact the company, due to one broken bulb and two others that the white frost paint is lacking. But I couldn't find my bulb anywhere else so I was just glad to get them. Also I only needed four, and they only came in a package of 15. Needless to say this was not my best online order.

I ordered three different types of bulbs for my home. I received an email a few days later saying one type (can light bulbs) were out of stock. My cc was charged for the full order when I made the order. I got on their website to track shipping and it shows a second set of bulbs are out of stock and I can't see any shipping information on the last set of bulbs. I did get an email asking me to review my bulbs which I haven't received. I tried calling customer service which is unavailable but I have called twice during their business hours. I'm very unimpressed and will not use them again. I'm hoping to get my money back on the products that are out of stock and still hoping to receive the other bulbs

I literally called them multiple times to say I want to buy lots and lots of Christmas lights from them. The had poor conflicting info on their website and I needed clarification. The only person that tried to be helpful was Martin. Everyone else was typical - they think they are right, but have no clue, and when they realized the same wrong information, they don't know what to do and don't bother following up, or too embarrassed. In other words, they feel like it's not their job. They are just "workers".

I did not like that they did not post my product reviews on their website, which provided information about equivalent part numbers and clarified different light bulb manufacturers' product lines. I spent quite a bit of time writing those. Transactions were OK but not as smooth as I would have liked.

I am very disappointed about this situation. Why? I spent about $800 as my first time purchase. It will be my last. In my opinion, your company should replace the defective bulb, which as I understand it, is under warranty. You should replace it and ship it free. I was told your company's policy is to charge shipping of $15 on bulbs under $20. So, I would have to pay $15 for an $18 bulb. On top of all this, you pro-rate the credit. You market this bulb as 50,000 hours and it has been installed less than one year and used about 6 hours per day. That is not the way a good company does business. It reflects a cheapness about your company. My future business will be with someone who actually does value their customers.

I don't leave many reviews but this company deserves one. 1000Bulbs and Jeff Hale in particular give 5-star service. The prices were the most competitive I could find (and I looked a lot!) and Jeff was diligent, prompt, and courteous. I will gladly return and support a business with this level of service! As a bonus, the LED bulbs I bought to replace fluorescent bulbs in our warehouse were bright enough that 2 bulbs replaced 4 older bulbs and were brighter! Great experience all around, nice work guys.

Ordered 2 fluorescent bulbs. Quick (though expensive) ship, and I admit to wondering how one ships fluorescent bulbs and gets them intact to the destination. Upon arrival I marveled at the size of the box, the degree that they over-packed. I thought "no way could FedEx damage these bulbs." Wrong - they were all broken. I called 1000Bulbs, got a helpful person immediately. She apologized (not that this was their fault, they had packed well), asked for some photos (not hard to do), and quickly sent me replacements. These arrived in a box that looked like a football team had run over it (thank you FedEx), but were thankfully intact because of the degree of over-packing.

Simply, I thought 1000Bulbs did a wonderful job fixing a shipping problem that wasn't their fault. Thank you.

I set lights at an art museum, and have specific, technical criteria my lights must meet. 1000bulbs.com is the only place, online or off, that carries everything i need. Their customer service is second to none; they get me quotes on the same day I request them from, and my order has always arrived within four days of placing it.

We needed to replace hard to find in a light fixture that is forty years old. We were leery because we could no longer order them locally, everything has switched to LED, and we could not see what were getting. We finally decided we had to take a chance. Hard to do when it will cost over $50.
We are glad we did. They are perfect. They were packaged well and arrived with no breakage, also a concern.