1000Bulbs

I ordered some Reflector Shields for my T5 lights that I use for pretty much all my indoor germination. 1000bulbs.com, took my order and sent me an email confirmation. 10 Days after the order was placed, I called inquiring about my order. Besides not having a single person available to speak to me for nearly an hour, I finally got through to Kent the Sales Manager. He informed me that although they took the order, they had a new policy that they did not ship to addresses different than that of the billing address. The reason for this is because the owner simply didn't want to incur any fees from a "charge back" which happens when someone disputes a [fraudulent] charge. This is a standard procedure ensuring purchasers are protected from fraud and is a NORMAL COST OF DOING BUSINESS [especially on the Internet]. Now although my money has been returned, after I called to inquire about the whereabouts of my purchase, I looked on their website and asked 2 simple questions; 1) where on your website does it say this? And 2) why does your website allow for me to make the selection to ship to a different location if you won't actually allow for that type of shipping to happen. The answer I got was "Because our Owner Kim Pederson said so and he's my boss." Well Kim, you have operated in bad faith. You took money and failed to deliver [literally]. You failed to communicate with your customer and canceled an order without a legitimate reason other than to save yourself $15 (If it was a fraudulent purchase-which it wasn't). Your Website which allows for the selection of a different delivery address to a billing address (which is 100% normal for 99% of internet web-stores) operates in BAD FAITH since you can not do what the website sends a receipt for.

It's just bad business. I am going to avoid these guys - Maybe Kim made to much money being named 2010 Entrepreneur of the Year…. 5 Years later He's a hack….

BUYER BEWARE! Find a local store and have them order for you! This company is what's wrong with America! Not even an I am sorry for the inconvenience…. Just "that's how it is sir, like it or not…"

Vote with $…. I don't like it and I won't buy from you again.

I own a sign company and received an advertisement for a new type of T8 LED lamp from Satco that could be used in LED retrofits of sign. Currently in our industry we are moving away from florescent bulbs to LED and an LED tube is the ideal way to accomplish this with lower cost then rebuilding the entire inside of a sign. There are a few premium LED bulbs available but they come with a large price tag. In trying to make the cost of and LED upgrade affordable to my larger project customers that can reach prices in the thousands and we also work with local power companies that offer LED incentives to switch signs over so I considered these tubes. After buying over $1500 in product and installing them. I come to find that these tubes do not meet industry standards to be energy star efficient and won't work with the incentives. They will fail at higher temperatures in excess of 113 degrees which signs having no thermal control can reach in hotter summer months so a critical failure point even with a warranty this is problematic for a companies reputation. For this reason these Satco bulbs are not accepted into the energy efficiency program. I accept that I should have done further research. In doing so I would have stuck with products I know and trust, but I was just looking out for my customer.

In trying to contact 1000 bulbs to send the product back I find that I must pay for the return shipping and that the bulbs must be in the original boxes with all of the original packing undamaged and only then would I be able to receive 85% refund and after the shipping cost it would be about a 70% loss.

So while I can admit I made a mistake in ordering this product. I reiterate this company is not a good fit for the commercial market and I would encourage others to use vendors that will stand behind the products they sale like I am going to do with my customer and loose money on this job, but I accept my part in this unlike 1000bulbs for offering products to a market that they are not suited for.

I would not ordinarily bother leaving a review of the purchase of light bulbs, but I am so pleased with this purchase that I want to share the great experience. In my house there are three different fixtures that use G9 bulbs. I purchased and installed those three fixtures, each of which uses three G9 bulbs, back in 2012 when I bought the house. Since that time I have converted to almost all LED bulbs throughout the house, but have not had luck finding G9 LEF bulbs at local stores so the three fixtures remained with halogen bulbs. The halogen bulbs put out nice light but they burn incredibly hot and use a lot of energy. I finally wanted to make the switch to LED bulbs for these fixtures. I bought 9 bulbs from another seller and hated the color of light and the sloppy fit of the bulbs in the fixture. Those were returned. I then gave these a try and I could not be any happier. The light output is similar to the halogen though I like it even better - it's bright light and nicely distributed light without being harsh. So now I have three of these bulbs in each of the three fixtures that use G9 bulbs (kids' bathroom, a study, and a home office) and I could not be happier. Now instead of paying for electric consumption to produce light and a bunch of intense heat in these fixtures, the energy being used is going almost entirely to production of light. I'm also pleased with the base - the bulbs are seated in the fixture better than was the case with my first purchase (different seller and different bulb manufacturer). Bulb is listed as PLT ******* G9 LED - 4W - 380 Lumens - 3000 Kelvin 120 Volt - I guess it's equivalent to 40w bulbs but honestly it seems slightly brighter and crisper than the 49w halogens that had been in the fixtures.