999inks.co.uk

Bought a number of cartridges that were incorrect, sent them back a few weeks ago, still waiting for a refund. Chased them numerous times, for a refund, all requests have fallen upon deaf ears. They are also saying that they will charge a 25% restocking charge. Read the small print. Patience has run out, issuing a County Court Claim today - Who needs this agro - AVOID THIS SCAM COMPANY

Ordered on 28th of April 2020 and 3 Months later In june still nothing received at all and called you 10 times and got left on hold for hours and hours! Sent multiple emails too and received no response. My advice to all customers is you MUST ADVOID buying from them as they will rtake your money and refuse to send products and ignore all your calls and emails... as 3 months later I am still trying to get my refund and I am going to demand compensation too!

We ordered two sets of Canon Replacement Ink Cartridges as advertised in their website. However on delivery all was compatible ink cartridges. Even the invoice manifest that accompanied the delivery stated Canon Replacement Ink Cartridges ordered and immediately below that, under Picking list, it states Inkjet compatible ink!

Initially we thought it was a mistake at their warehouse, so we immediately emailed 999inks. No reply so we used their chat option and was told Canon replacements does not mean genuine Canon items! We disagree, as Canon replacements means replacing with Canon items, if not, they should have said Canon compatible replacement inks.

Finally they agreed to accept the items back but then insisted as they have sent us the correct items as ordered, they will not pay for the return postage. We disagree because what was delivered are not what we ordered as stated in their website. Furthermore, as we have already paid £55.49 in good faith for items that we do not want in the first place, we cannot again pay for postage to return the items because how can we be sure after they have received the items back that they decide not to refund us anything at all?

999inks insisted they will only refund on receipt of the items back and will not forward me the prepaid postage labels for me to return the wrong items.

We therefore had no choice but to escalate through Ppal.

All we wanted was a straight forward honest transaction and our first encounter with this cowboy outfit will definitely be our last.

If I could, i would glad to give a o star. If anybody want to buy ink cartridge from this company, Please don't. I bought an original multi pack ink cartridge which cost £48.98 from them last week, and got my order last Friday afternoon, i put the cartridge in the printer and didn't use until this Monday when I am back to the office. After printing less than 10 page( two of them are testing sheet because the printing quality was so bad you could make out what was on the paper I had to do a test), the link level have dropped significantly. The pink colour dropped less than 25%, the black, blue and yellow colour dropped around half. So I emailed them on Tuesday with the pics, but I didn't get any response except a request No. I then live chatted with one of the advisor on Wednesday, she/ he tried fobbing me off, and suggested me to contact my printer company, I refused as far as I concerned, it is not printer company fault. Then she/he started to blame me contact them too late, shouldn't wait for the ink cartridge dropped so low, ie: below 75%, therefore they couldn't do anything except made a note and would offer me some discount next time when I make a purchase. Which made me language, what made them think I would make another purchase from them ever again after this time? And how fast they expected me to react since I contacted them in third day after I received the products. Then she/he maybe want to get rid of me so told me the manager would contact me as soon as possible, so I waited till today still no answer, I emailed them again, I am still waiting. So from my own experience, please stay well away from them, rubbish products, dreadful customer service.