ABC Gift CardsReviews 67

I have ordered 100's of gift cards online. I placed an order with this company for a measly $50.00 Cracker Barrel card. It got flagged as potential "fraud". Seriously? How many thieves are going to Cracker Barrel these days with a gift card from this place? My credit score is over 800, and fraudulent does not match my character one bit.

I e-mailed twice about the "why" of all of it, and received no valid response. In reading some other reviews? I suppose it worked out for the best... for me.

I would not do business with these people. They sold me 2 invalid cards yesterday and couldn't process my claim when I called customer service - so to keep from losing my item I was trying to buy (on sale for the day only) - I decided to buy additional cards in order to make my purchase. I had to purchase 5 cards in order to make it happen - so obviously their quality control is very messed up and you will lose any money that you've paid for a card that's invalid unless you discover within their paltry 45 day guarantee. Go to Cardpool or Raise and you will get better quality and a longer guarantee.

As a consumer, it's my job to know how long a guarantee lasts, but they could have responded just a wee-bit nicer when I politely asked for help after my card was compromised (word-for-word first response with only the name blacked out):

"Please be advised that we have received this claim beyond our 45 day buyer protection period.

CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the listing. Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes.

Buying from any Marketplace involves the classical Risk vs Reward decision. Consumers shopping on a marketplace can save up to 35% but will at times receive cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. CardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know.

We also require that all claims to be submitted to us within that 45 day period as that increases the probability of reaching the original seller and receiving a refund from him or her. In such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee and issue a refund to the customer. For claims submitted beyond the 45 day period, CardCash will still attempt to request a refund from the original seller but if unsuccessful, CardCash cannot absorb any additional liability and is very clear about this policy all over the website.

In your situation, we were unfortunately unsuccessful in recouping funds from the original seller and cannot offer any refunds for this order since it is beyond the 45 day period.

The 45 day buyer protection guarantee is clearly posted on the sidebar of our website. See for example https://www.cardcash.com/buy-gift-cards in addition it is clearly stipulated in the terms and conditions of the site, which customers accept prior to using our site and making a purchase.

For more information about our 45 day guarantee please see here https://www.cardcash.com/guarantee/.

We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyer protection period.

Best Regards,
S******
Claims Specialist
CardCash/ABC Gift Cards.com"

Use your purchased card(s) within their 45 day guarantee or else you're out of luck. I purchase gift cards to have on hand when I need them and often don't use their entire balance within 45 days of purchase. I purchased a $25 Dunkin Donuts card and learned it was deactivated when I tried to use it. I called Dunkin Donuts and they told me it was deactivated because it was a fraudulent card. I had a similar experience with a $25 Subway card I purchased. It also was deactivated due to being fraudulently obtained. I could not get a refund or credit from ABC Gift Cards or their sister company, Card Cash.

I called in to see about my order number to ABC, and had a very nice lady answer the phone. She promised me I would get my two gift cards by 1:17 PM. I called back at 1:45 PM talked to the same woman. I got a run around she gave me an option to cancel my order. I told her I was wanting the gift cards that had already been processed with Paypal. I then went out on line and looked at the reviews. After reading several of these reviews I see a pattern here. I called back and cancelled the order and told the gentleman that I wasn't happy about the lying and I would make sure that people knew about my experience.

On 9/28/16 I sold two giftcards to ABC Giftcards. I sold a $100 Safeway grocery store gift card and a $100 Chipotle giftcard. ABC Giftcards said they will give me $92 for the Safeway gift card and $72 for the Chipotle gift card. In total, I was to receive $164.

The order number for this transaction is #*******

ABC Giftcards received my gift cards on 10/7/16 and I received the $164 on 10/11/16 without any issues.

The giftcard ID for the Chipotle gift card is **************. When you put the Chiptole gift card ID number into Chiptole's gift card balance webpage, it says the gift card started being used on 10/11/16.

The ID number for the Chiptole gift card I sold: **************

Chiptole's Gift Card balance website: https://chipotle.com/gift-cards-frame?id=cmg.bi

On 12/1/16, I placed another order with ABC Gift Cards. I wanted to sell another Safeway gift card. This gift card had a balance of $98.30. ABC Gift Cards said that they will pay me $90.44 for the gift card.

The order number for the 12/1/16 transaction is *******.

On 12/12/16, ABC Gift Cards received the $98.30 Safeway gift card. On 12/13/16, ABC Giftcards paid me $18.44 instead of the promised $90.44.

When I contacted them several times during the week of 12/13/16, the representatives said that I was paid $18.44 instead of $90.44 because they said Chiptole gift card I previously sent was used. This is impossible on my end because Chipotle.com says the gift card started being used a week after I sent them the gift card.

I asked to speak with the manager on 12/15/16. The representative said that the manager is not taking any calls. I told the representative that I did not care and to transfer me to the manager. The manager's phone immediately went to voicemail. I recalled ABC Giftcards and told them to transfer me again to their manager. Once again, after I was transferred, the manager's phone immediately went to voicemail.

ABC Giftcards is fraudulent. According to other complaints from other gift card sellers, they are known for using the gift cards receive and pretending that the seller used them prior to sending them to ABC Gift Cards.

To resolve this, I would like to receive my full payment amount: $90.44.

Once again, ABC Gift Cards is saying that I used the Chipotle gift card I sold them. This is untrue because:

1. ABC Gift Card received the Chipotle gift card on 10/7/16
2. The Chipotle gift card, according to Chipotle's gift card balance website, started being used on 10/11/16.

The ID number for the Chipotle gift card: **************

Chipotle's gift card balance website: https://chipotle.com/gift-cards-frame?id=cmg.bi

There are many many reviews that explain how often ABC (also known as CARDCASH) sells worthless gift cards. I bought from them and didn't have a problem until buying a Lowes merchandise credit. Their shipping is very slow in general so the Lowes card arrived after I had already purchaed what I needed at full price. I saved it. When I went to spend it, I was told it had been used at store 1802, THREE MONTHS BEFORE It was SOLD TO ME (spent October 2015, bought from ABC in January 2016). Nice. I contacted the company & was told their 45 guarantee is stated clearly on their website, they have millions of gift cards so... tough. This is the hottest guarantee of any of the card sites, btw. Nice. Thanks for passing your losses on to the customer. Also stated clearly on their website is how they have 3 layers of fraud protection which is obviously bull. So, in one transaction, all the money I have ever saved buying discount cards was stolen by ABC./CARDCASH. It is not worth ever doing business with them again. You have been warned.

I purchased a gift card in March and when I got it I checked my balance and it was $100.00. About 2 weeks ago I had some bad gift certificates (from another company) and in the process I found out that people are selling their certificates and then after they are sold they dispute the charge. That's why so many of the cards are giving $0 balances. Once I discovered this I checked all of my gift cards and turned up 2 more bad certificates. The one I had purchased over a year ago but when I contacted that company--without question and without hassle--they refunded the money. When I contacted ABC I got nothing but a runaway. They said I contacted them after the 45 days (which is true) but they told me that they tried to contact the seller and can't get the money back so I'm out of my money. However, I contacted the gift card place and found out that the certificate is still in dispute and technically ABC still has the money for that certificate. So, they have MY money and I have a worthless card but they are REFUSING to refund the money. To me this constitutes fraud. Had they been out of the money that would be a different situation but they are not of the money. Besides, when a person checks his or her certificate and finds that the amount is correct and that the card never expires, who would even expect to find that the card BECOMES worthless? They really need to WARN the buyer about this possibility. PLEASE keep checking your cards (perhaps every week or two) so that if a discrepancy occurs you can contact the company AS SOON AS POSSIBLE.

They brag that they have all these levels of fraud security and that an invalid card is rare--but it doesn't sound rare by all of these reviews. My suggestion is that you buy your cards from Raise.com or giftcardzen.com where you have longer protection periods and where there's no hassle (at least not for me) when a refund is requested. I've had about 20 bad certificates from Raise.com but they have refunded me for EVERY card I reported. Service like this will keep me coming back to them but I don't ever want to buy another card from ABC.

I requested a refund from abcgiftcards.com. I was out of the country and could not go to the retailer that the card was for. I contacted the merchant and giftcard. Was told that the card was not verifiable because the merchant was having technical difficulty and was not able to verify the amt. I tried calling back 5 times on different days, and the site was still down. As far as i'm concerned my gift card is invalid and I have lost my money! Bad business.

I CHECKED THE BALANCE ON MY PANERA GIFT CARD (at https://www.paneracards.com/checkbalance.aspx) SOON AFTER I RECEIVED IT FROM ABC GIFT CARDS, AND CONFIRMED THAT ITS VALUE WAS $90.94. HOWEVER, WHEN I TRIED TO USE IT FOR THE FIRST TIME (AFTER ABOUT 1.5 MONTHS), THE CASHIER AT THE PANERA IN RESTON, VA SAID ITS BALANCE WAS ZERO. (THIS MADE ME ANGRY AND FRUSTRATED!)
ABC GIFT CARDS RELUCTANTLY SAID THEY WOULD REFUND MY PURCHASE PRICE AND PROMISED TO COMPENSATE ME WITH A WEBSITE CREDIT FOR THE INCONVENIENCE. I STILL HAVE NOT RECEIVED THE REFUND, AND NOW THEY SAY, SORRY, NO WEBSITE CREDIT. WORST GIFT CARD COMPANY EVER!

ABC/CardCash Gift Cards
Order# *******
Date Action Value
12/18/15 Bought 24 $50.00 $1,200.00
Walmart Gift Cards
1/24/16 Registered telephone complaint -
Cards not accepted by merchant
1/24/15 - Registered several telephone complaints
5/9/16
3/4/16 Email to ABC detailing problem
3/7/16 Email to ABC detailing problem
3/8/16 Email to ABC detailing problem
3/9/16 Email to ABC detailing problem
3/10/16 Email to ABC detailing problem
3/12/16 Email to ABC detailing problem
3/13/16 Email to ABC detailing problem
3/14/16 Email to ABC detailing problem
3/15/16 Email to ABC detailing problem
3/22/16 Email to ABC detailing problem
3/24/16 Email to ABC detailing problem
3/25/16 Email to ABC detailing problem
3/28/16 Email to ABC detailing problem
3/29/16 Email to ABC detailing problem
3/30/16 Email to ABC detailing problem
3/31/16 Partial resolution $646.30
5/2/16 Email to ABC detailing problem
5/3/16 Email to ABC detailing problem
5/5/16 Email to ABC detailing problem
5/6/16 Email to ABC detailing problem
5/9/16 Suggestion to ABC for resolution

ABC/CashCard has declared this issue closed
Final resolution denied.

First of all, when I filled this out it said "E Gift Card" that I was exchanging so I figured that's what was happening. No mention of shipping until after I completed the transaction. It asked for all of the information and then I went to fedex and paid ten dollars to ship it. Upon arrival, it took them days to just email me that it was "flagged by their system as high risk"
And sent back. I called them to see what the heck this was about, they couldn't tell me anything said they will email me within 24 hours. I told the gentlemen no, call me I want someone to explain to me WHY this is high risk, and if so, why didn't your system pick up on that before I paid to ship it!? No call. Ever. Poor response to emails and no explanation ever.

What's worse is I had a TV I was going to buy with the gift card, and since it took them so long to send it back, Best Buy (my card) sold them out they were an old model special. Now, I will have to pay another $1000 for the same TV (not doing it now).

These company is garbage, there is no nice way to put it.